---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Uninstall the ACC agent

# Uninstall the Agent Client Collector agent from a device {#ariaid-title1}

Release version: Brazil  
Updated October 23, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Remove the Agent Client Collector (ACC) agent from a device to clean up the device after testing or decommissioning, or to reinstall the agent with different configuration settings.

## Before you begin

You must have administrative privileges on the device to uninstall the agent.

Role required: agent_client_collector_admin

## About this task

Before a bulk deployment starts, the agent must be uninstalled from your candidate test devices. Leaving a manually installed agent in place can cause the bulk-deployed agent to register a duplicate record for the same
device.  
Important:  
Uninstalling the agent from a device doesn't remove its registration from your ServiceNow instance. After you uninstall, deregister the agent. For details, see [Deregister an Agent Client Collector agent](https://www.servicenow.com/docs/OlgVBLU6yM7ciIe348tEGQ "Remove the registration record for an Agent Client Collector (ACC) agent from your ServiceNow instance after uninstalling the agent from a device.").

## Procedure

Uninstall the agent using the method for your operating system.

| Option | Procedure |
| macOS | 1. Open a Terminal session. 2. Access the root folder by entering sudo -i and providing your device password. 3. Enter the following command: bash -c "$(curl -L https://<instance_url>/api/sn_agent/agents/install_agent)" -s "--remove" {#uninstall-acc-agent__ol-uninstall-acc-mac} |
| Windows | 1. Open Control Panel. 2. Navigate to ProgramsPrograms and Features. 3. Select Agent Client Collector in the list. 4. Select and hold (or right-click) the application and select Uninstall. 5. Follow the on-screen instructions. {#uninstall-acc-agent__ol-uninstall-acc-win} |
|-|-|

{#uninstall-acc-agent__choicetable-uninstall-acc}

## What to do next

Deregister the agent on your instance. For details, see [Deregister an Agent Client Collector agent](https://www.servicenow.com/docs/OlgVBLU6yM7ciIe348tEGQ "Remove the registration record for an Agent Client Collector (ACC) agent from your ServiceNow instance after uninstalling the agent from a device.").
**Related tasks**   

* [Deregister an Agent Client Collector agent](https://www.servicenow.com/docs/OlgVBLU6yM7ciIe348tEGQ "Remove the registration record for an Agent Client Collector (ACC) agent from your ServiceNow instance after uninstalling the agent from a device.")
* [Bulk deploy Agent Client Collector on macOS using Jamf](https://www.servicenow.com/docs/QTqLQM0PPyXpXVDQbBMMgQ "Use Jamf to install Agent Client Collector (ACC) on multiple macOS devices at once, promoting consistent deployment across your organization.")
* [Install Agent Client Collector on Windows using Microsoft Intune](https://www.servicenow.com/docs/CTM63zyPPtp82m8CGCf64A "Use Microsoft Intune to install Agent Client Collector (ACC) on multiple Windows devices at once, promoting consistent deployment across your organization.")

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