---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# DEX or SAM for app monitoring

# Using DEX or SAM for application monitoring {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can monitor your application usage and performance with Software Asset Management (SAM) or Digital End-User Experience (DEX), depending on your organization's needs. SAM and DEX both use the Agent Client Collector (ACC).

DEX supports software metering through its integration with ACC and SAM. The following table helps you choose the appropriate application monitoring option for your organization.
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| Use case | DEX or SAM |
|-|-|
| Monitor both performance and usage | DEX |
| Monitor usage only | SAM |
| Maximum number of applications monitored | DEX Up to 200 apps |
| Large-scale software metering | SAM Scalable beyond 200 apps |
[ ]

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For more information about application monitoring with DEX, see [Add an application for monitoring](https://www.servicenow.com/docs/mvyENhpWmUGSkng1DxhY6w "Add an application to the list of monitored applications so you can identify and address application issues as they arise.").  
For more information about application monitoring with SAM, see the following:

* [Using push-based Discovery and SAM together](https://www.servicenow.com/docs/jxcZR1u~HV4_r6TlmKSm3Q "Agent Client Collector for Visibility Content (ACC-VC) collects installed software data for use cases for Software Asset Management (SAM), when the SAM plugin is installed. Using push-based Discovery and SAM together can help optimize software data collection with SAM basic metering and SAM total usage metrics.")
* [SaaS detection report](https://www.servicenow.com/docs/access?context=shadow-saas-analytics&version=brazil&pubname=brazil-it-asset-management&ft:locale=en-US)
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