---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Verify ACC agent registration

# Verify that an Agent Client Collector agent is registered {#ariaid-title1}

Release version: Brazil  
Updated October 23, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Confirm that an Agent Client Collector (ACC) agent is registered with your ServiceNow instance and is collecting host data. Validate the installation on a single device before deploying to your entire environment.

## Before you begin

The Agent Client Collector agent must be installed on at least one device. For details, see [Install ACC for DEX on macOS](https://www.servicenow.com/docs/FGPXxMrDA6VwWdJ1NQcAVg "Install Agent Client Collector (ACC) on a macOS device so that DEX can collect performance data and identify issues.") or [Install ACC for DEX on Windows](https://www.servicenow.com/docs/Ivd~Eg8j328aCMrWXf5UTA "Install Agent Client Collector (ACC) on a Windows device so that Digital End-User Experience (DEX) can collect performance data and identify issues.").{#verify-acc-agent-registration__verify-acc-agent-registration-prereq-1}

Role required: agent_client_collector_admin{#verify-acc-agent-registration__verify-acc-agent-registration-prereq-2}

## About this task

Verify agent registration after installing the agent on a single device and after bulk deployments to track which devices have running agents.{#verify-acc-agent-registration__verify-acc-agent-registration-context-1}

## Procedure

1. Navigate to AllAgent Client CollectorAgents.
2. Locate the device where you installed the agent.  
   Search by device name or filter the list to find your device.
3. Verify the agent status.  
   Confirm that the agent is registered and that the host data collection status shows Collected or Collecting.  
   An agent that is registered and collecting is ready to report DEX metrics.
{#verify-acc-agent-registration__steps_esp_2jw_3kc} If the agent doesn't appear in the agents list within 5 minutes, or if the host data collection
status doesn't show Collected or Collecting, test the agent's connectivity to your instance. To troubleshoot connectivity issues, see [Test Agent Client Collector connectivity](https://www.servicenow.com/docs/PkZg0ivLJYDq8QTKZbsmkg "Test the Agent Client Collector (ACC) connectivity to identify any proxy issues.").
**Related tasks**   

* [Test Agent Client Collector connectivity](https://www.servicenow.com/docs/PkZg0ivLJYDq8QTKZbsmkg "Test the Agent Client Collector (ACC) connectivity to identify any proxy issues.")
* [Deregister an Agent Client Collector agent](https://www.servicenow.com/docs/OlgVBLU6yM7ciIe348tEGQ "Remove the registration record for an Agent Client Collector (ACC) agent from your ServiceNow instance after uninstalling the agent from a device.")

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