---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# View Desktop Assistant usage metrics

# View Desktop Assistant usage metrics {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
As a DEX administrator, view Desktop Assistant usage metrics of end users.

## Before you begin

Confirm that the DEX plugin (sn_dex) is installed.

Role required: admin

## Procedure

1. Navigate to WorkspacesService Operations Workspace.  
   * AMER (Americas): itomcnc-prod-gateway-amer.sncapps.service-now.com:443
   * EMEA (Europe): itomcnc-prod-gateway-emea.sncapps.service-now.com:443
   * APAC (Asia Pacific): itomcnc-prod-gateway-apac.sncapps.service-now.com:443
   {#view-da-usage-metrics__gateway-url}
2. In the primary navigation pane, select the DEX Administration icon (![The DEX Administration icon.]()).
3. Under Desktop Assistant, select Usage metrics.  
   You can view the Desktop Assistant users who are logged in, their connection status, and the Desktop Assistant versions.  

   For more details on the usage metrics, see [Desktop Assistant usage metrics](https://www.servicenow.com/docs/fQVxqWi8GDyLEO~GGKMHlw "The usage metrics dashboard helps you track device connection status, user login status, application version, and the number of incidents created in the Desktop Assistant application. These metrics help you monitor activity between the application and your ServiceNow instance.").

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