---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# View device health

# View device health {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
View information on battery health, storage space, top five applications by CPU and memory usage in the last hour, and the last computer restart.

## Before you begin

DEX
Desktop Assistant \[sn_dex_desktop\] application must be installed. For more information, see [Install Application and Device Health](https://www.servicenow.com/docs/lvbU_Vdm6TylUJ9fpnKGcQ "Install the Digital End-User Experience (DEX) application (sn_dex) to start monitoring devices. Application and Device Health is included as a component of DEX.") and [Download and install Desktop Assistant](https://www.servicenow.com/docs/eU7eb7xWjk4P5iQLDZCJBg "Download and install Desktop Assistant by using operating system-specific installer commands, Desktop Assistant installers, or endpoint management solutions.").

Role required: sn_dex_desktop.user or sn_dex_desktop.admin

## Procedure

On the Desktop Assistant home page, select the Device Health card.  
For more information on system activities, select Open Activity Monitor.  
Note:  
The Desktop Assistant and the macOS system report used storage differently due to different calculation methods. The Desktop Assistant includes temporary storage like cache, resulting in slightly higher usage. The `df -h` command, a standard Linux command for storage reporting, excludes
cache and thus shows lower usage. This discrepancy is expected given these distinct approaches to handling storage data.

On Windows, battery health information isn't displayed, and you can find more details on system activities by selecting Open Task Manager.