---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# View web application metrics

# View metrics of a web application {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
View metrics of a web application to get a comprehensive view of the performance of the application. Tracking these metrics over time can help you gauge the impact of changes made to the application and monitor its long-term
performance.

## Before you begin

Confirm that the DEX plugin (sn_dex) is installed.

Role required: sn_dex.user

## Procedure

1. Navigate to WorkspacesService Operations Workspace.
2. In the primary navigation pane, select the Applications icon ![]().
3. Select a web application name.
4. Select Performance under Application metrics.  
   You can view information on the users, sessions, response time, page load time, and availability. For more information on the metrics, see [Web application Performance page](https://www.servicenow.com/docs/i4HvK~nZc02nWGgY9ykBgg "The Performance page for a web application displays engagement metrics and performance metrics, such as sessions and page views, response time, page load time, and failed web requests.").  
   Note:  
   If you set up a page-level monitoring for specific application pages, you can see the collected metrics in the Metrics analyzer. Select one or more pages under Pages and narrow down your data by location, OS, or date range.
{#view-web-app-metrics__steps_uvq_mps_cxb}

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