---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# View Zoom room metrics

# View Zoom room metrics {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
View detailed metrics for your organization's Zoom rooms using DEX.

## Before you begin

Role required: admin

* DEX must be set up for Zoom. For more information, see [Configuring DEX for Zoom](https://www.servicenow.com/docs/pSYiRi7iYDJaAPJMzFDAVg "DEX for Zoom is installed automatically when you install Digital End-User Experience.")
* Advanced monitoring must be configured to monitor Zoom calls with DEX. For more details, see [Enable application monitoring](https://www.servicenow.com/docs/c9iqNSQNo~qC45Xn1OViBA "Turn on application monitoring to track performance metrics, diagnose issues, and address potential bottlenecks or failures before they affect users.").
{#view-zoom-room-metrics__ul_op3_ydc_cfc}

## Procedure

1. Navigate to WorkspacesService Operations Workspace.
2. In the primary navigation pane, select the Applications icon ![]().
3. Select Zoom.
4. Select Zoom rooms under Application metrics.
5. Select start and end dates, then select Go.  
   Note:  
   The date range is limited to a maximum of 48 hours within the past 30 days, based on the UTC time.  
   The Zoom rooms details appear in a table that includes the room name, room ID, and the total number of issues. A pie chart also shows the distribution of the Zoom room issues.
6. Select the issue count link to open the Details tab, where you can view the issues and the time they occurred.
{#view-zoom-room-metrics__steps_k45_hpp_mfc}

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