Amazon SQS Queue pattern-based discovery

  • Release version: Australia
  • Updated May 13, 2026
  • 2 minutes to read
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    Summary of Amazon SQS Queue pattern-based discovery

    The Amazon SQS Queue pattern-based discovery within ServiceNow’s Discovery and Service Mapping Patterns application enables the automated detection and mapping of Amazon Simple Queue Service (SQS) queues in your AWS cloud environment. This capability helps maintain an accurate and up-to-date Configuration Management Database (CMDB) reflecting your cloud messaging infrastructure.

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    To leverage this pattern, customers must ensure AWS discovery prerequisites are met, remove any duplicate entries from the Resource Inclusion List, and activate the Amazon SQS Queue pattern, which is disabled by default. The discovery supports AWS GovCloud environments by requiring specific configuration of AWS service accounts.

    Key Features

    • Pattern Activation and Updates: Starting with Visibility Content version 6.28.0, enabling or disabling patterns does not count as customization, preserving update compatibility.
    • Data Population: The discovery populates data into both CMDB and non-CMDB tables:
      • Non-CMDB Tables: The cmdbawssqsqueue table stores detailed SQS queue attributes such as queue name, ARN, URL, FIFO status, and maximum message size.
      • CMDB Tables: The cmdbcicloudmessagingservice table holds the SQS queue as a cloud messaging service CI, including install and operational status.
    • CI Relationships and References: The pattern establishes relationships between the Cloud Messaging Service CI and AWS Datacenter CIs, supporting accurate service mapping.
    • AWS Tag Collection: Tags associated with SQS queues are discovered and stored in the cmdbkeyvalue table, linked to the Cloud Messaging Service CI, enabling tag-based filtering and reporting.

    Practical Guidance for ServiceNow Customers

    • Verify AWS discovery prerequisites to ensure smooth pattern execution.
    • Check and remove any SQS resources from the Resource Inclusion List to prevent duplicate discovery records.
    • Enable the Amazon AWS - SQS Queue - Extended Inventory (LP) pattern to start discovering SQS queue data.
    • Configure discovery schedules properly, especially when working with AWS GovCloud accounts, by using appropriate datacenter URLs.
    • Use the populated CMDB and non-CMDB tables to manage and visualize SQS queues, their attributes, and relationships within your IT infrastructure.

    By implementing this pattern, ServiceNow customers can efficiently maintain visibility into their AWS SQS resources, ensuring accurate configuration data and enabling better cloud service management and operational decision-making.

    Discovery and Service Mapping Patterns finds Amazon SQS Queues on your cloud environment. Discovering some of these resources may require updating to the latest version of the Discovery and Service Mapping Patterns application from the ServiceNow Store.

    Pattern-based discovery and mapping requirements

    Verify the AWS discovery prerequisites
    For more information, see the prerequisites section in AWS discovery using patterns.
    Remove resources from the Resource Inclusion List table
    Verify that the relevant resource isn't listed in the Resource Inclusion List [sa_cloud_inventory_resource_whitelist] table to avoid duplicate discovery. For more information on removing resources from the Resource Inclusion List, see AWS Resource Inventory discovery with Patterns.
    Enable the relevant pattern
    The pattern for this service is disabled by default. Starting with Visibility Content version 6.28.0, activating or deactivating a pattern won't be considered a customization, and it will continue to receive updates. Patterns that were previously activated or deactivated will reset to the latest predefined version after upgrading while retaining the last active field value. For more information on enabling patterns, see Activate a disabled pattern.
    Configure the Discovery schedule to support GovCloud
    Discovering AWS GovCloud (US) accounts requires using a datacenter URL when setting up an AWS service account. For more information, see Create AWS service accounts.

    Discovery and Service Mapping Patterns application populates data in both CMDB and non-CMDB tables.

    Data stored in non-CMDB tables

    Discovery and Service Mapping Patterns application populates data in the non-CMDB table when running the Amazon AWS - SQS Queue - Extended Inventory (LP) pattern.

    You can review the non-CMDB AWS tables by navigating to All > Configuration > AWS. You can also search the navigation filter for the specific pattern name.

    Table 1. AWS SQS Queue [cmdb_aws_sqs_queue]
    Field Description
    Name [name] Name of the SQS queue.
    Object ID [object_id] The Amazon Resource Name (ARN) of the SQS queue.
    Queue URL [queue_url] The URL of the SQS queue.
    FIFO Queue [fifo_queue] Indicates whether the queue is a First-In-First-Out (FIFO) queue.
    • FIFO queue: the value is true
    • Standard queue: the value is false
    Maximum Message Size [maximum_message_size] The maximum size of a message that can be sent to the queue, in bytes.
    Configuration Item [configuration_item] References the Cloud Messaging Service [cmdb_ci_cloud_messaging_service] table.

    Data stored in CMDB tables

    Discovery and Service Mapping Patterns application populates data in the CMDB when running the Amazon AWS - SQS Queue - Extended Inventory (LP) pattern.

    Table 2. Cloud Messaging Service [cmdb_ci_cloud_messaging_service]
    Field Description
    Name [name] Name of the SQS queue.
    Object ID [object_id] The ARN of the SQS queue.
    Type [type] Type of resource. The value is set to AWS::SQS::Queue.
    Install Status [install_status] Install status of the resource. Default value is Installed.
    Operational status [operational_status] Operational status of the resource. Default value is Operational.

    CI relationships

    The Amazon AWS - SQS Queue - Extended Inventory (LP) pattern creates the following relationships and references to support Amazon SQS Queue discovery. References link to records in other tables and don't appear in the CI Relationship [cmdb_rel_ci] table.

    Table 3. CI relationships
    CI Relationship CI
    Cloud Messaging Service [cmdb_ci_cloud_messaging_service] Hosted on::Hosts AWS Datacenter [cmdb_ci_aws_datacenter]
    Table 4. CI references
    CI Field Referenced CI
    AWS SQS Queue [cmdb_aws_sqs_queue] Configuration Item [configuration_item] Cloud Messaging Service [cmdb_ci_cloud_messaging_service]
    Key Value [cmdb_key_value] Configuration item [configuration_item] Cloud Messaging Service [cmdb_ci_cloud_messaging_service]

    AWS Tag discovery

    The Amazon AWS - SQS Queue - Extended Inventory (LP) pattern collects tags and populates them in the Key Value [cmdb_key_value] table.

    Table 5. Key Value [cmdb_key_value]
    Field Description
    Key [key] Tag name.
    Value [value] Tag value.
    Configuration item [configuration_item] References the Cloud Messaging Service [cmdb_ci_cloud_messaging_service] table.