---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# AWS SSM Cloud Agents

# AWS SSM Cloud Agents pattern-based discovery {#ariaid-title1}

Release version: Brazil  
Updated June 16, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Discovery and Service Mapping Patterns finds AWS Systems Manager (SSM) agents on your cloud environment. Discovering some of these resources might require updating to the latest version of the Discovery and Service Mapping Patterns application from the ServiceNow Store.

## SSM data model {#aws-ssm-cloud-agents-pattern__section_gd1_bb3_skc}

The Amazon AWS - SSM Cloud Agents (LP) pattern introduces the following CI class that extends an existing CMDB class.  
{#aws-ssm-cloud-agents-pattern__table_extends_ssm__entry__2}

| CI class | Extends from |
|-|-|
| Cloud System Management Agent \[cmdb_ci_cloud_system_management_agent\] | Virtual Machine Object \[cmdb_ci_vm_object\] |
[Table 1. CI class introduced by this pattern]

{#aws-ssm-cloud-agents-pattern__table_extends_ssm}

## Pattern-based discovery and mapping requirements {#aws-ssm-cloud-agents-pattern__section_rpj_fj2_bgc}

Verify the AWS discovery prerequisites
:   For more information, see the prerequisites section in [AWS discovery using patterns](https://www.servicenow.com/docs/Y0yjdHKR~_I76hi21l9C4A "Discovery and Service Mapping Patterns uses patterns to discover components of the Amazon AWS Cloud deployment during horizontal discovery. Discovering some of these resources might require updating to the latest version of the Discovery and Service Mapping Patterns application from the ServiceNow Store.").

Configure the Discovery schedule to support GovCloud
:   Discovering AWS GovCloud (US) accounts requires using a datacenter URL when setting up an AWS service account. For more information, see [Create AWS service accounts](https://www.servicenow.com/docs/AzWp20Be9IzaYIP2IRkfmg "Create AWS service accounts on the ServiceNow AI Platform to access your AWS account during AWS discovery.").

## Data collected by Discovery during horizontal discovery {#aws-ssm-cloud-agents-pattern__section_ggp_ql2_bgc}

Discovery populates the data in the CMDB when running the Amazon AWS - SSM Cloud Agents (LP) pattern.  
{#aws-ssm-cloud-agents-pattern__table_cmdb_ci_cloud_system_management_agent__entry__2}

| Field | Description |
|-|-|
| Cloud Agent Type \[cloud_agent_type\] | Type of cloud agent. The value is set to AWS SSM. |
| Install Status \[install_status\] | Install status of the SSM agent: * Installed: The agent is currently running. * Absent: The agent is not currently running. {#aws-ssm-cloud-agents-pattern__ul_install_status_options} |
| IP Address \[ip_address\] | Address of the virtual machine (VM) instance. |
| Name \[name\] | Name of the VM instance that the SSM agent is running on. |
| Object ID \[object_id\] | ID of the VM instance. |
| Operational status \[operational_status\] | Operational status of the agent service. Possible values are Operational or Non-Operational. |
| Operating System Platform \[operating_system_platform\] | Operating system type of the VM instance. |
| Resource Type \[resource_type\] | Type of resource managed by SSM. Possible values are EC2Instance or ManagedInstance. |
| Version \[version\] | Version of the SSM agent. |
[Table 2. Cloud System Management Agent \[cmdb_ci_cloud_system_management_agent\]]

{#aws-ssm-cloud-agents-pattern__table_cmdb_ci_cloud_system_management_agent}

## CI relationships {#aws-ssm-cloud-agents-pattern__section_dc4_ghc_dgc}

The Amazon AWS - SSM Cloud Agents (LP) pattern creates the following relationships to support AWS SSM Cloud Agents discovery.  
{#aws-ssm-cloud-agents-pattern__table_relationships__entry__3}

| CI | Relationship | CI |
|-|-|-|
| Cloud System Management Agent \[cmdb_ci_cloud_system_management_agent\] | Runs on::Runs | Virtual Machine Instance \[cmdb_ci_vm_instance\] |
[Table 3. CI relationships]

{#aws-ssm-cloud-agents-pattern__table_relationships}