---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Citrix NetScaler SDX

# Citrix NetScaler SDX discovery {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
The ServiceNow Discovery application can discover Citrix NetScaler SDX devices using the Citrix NetScaler SDX pattern. Discovering some of these resources might require updating to the latest version of the Discovery and Service Mapping Patterns application from the ServiceNow Store.
The classification mechanism introduced in Quebec triggers the pattern. The classification mechanism prevents the whole probe from failing if a sub probe in a multi-probe fails.​

The classification mechanism includes a trigger_probe_m2m table, which defines which classification probe to trigger in relation to the relevant protocol. For this pattern, it triggers the Interactive Probe Shell over the
ssh protocol.​

## Request apps on the Store {#citrix-netscaler-sdx-discovery__section_ltl_dsh_2nb}

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#citrix-netscaler-sdx-discovery__inline-send-to-store}

## Prerequisites {#citrix-netscaler-sdx-discovery__section_f1x_tnw_24b}

Verify that the following applications are up to date
:
    * CMDB CI Class Models
    * Discovery and Service Mapping Patterns
    * Visibility Content
    {#citrix-netscaler-sdx-discovery__ul_ox1_jyj_rfc}

Create SSH credentials
:   Create SSH credentials for the Citrix NetScaler SDX device. For more information, see [SSH credentials](https://www.servicenow.com/docs/access?context=r_SSHCredentialsForm&version=brazil&pubname=brazil-platform-security&ft:locale=en-US).

Verify permissions for the following commands
:   Verify that the Discovery user has admin permissions and can run the following commands. The show hardware command requires shell access as well.  
    {#citrix-netscaler-sdx-discovery__table_h4p_1p3_2nb__entry__2}

    | Command | Description |
    |-|-|
    | show vmdevice | Get virtual machine (VM) instances. |
    | show hardware | Provides a quick overview of all configurable settings for the Citrix NetScaler SDX devices. |
    [ ]

    {#citrix-netscaler-sdx-discovery__table_h4p_1p3_2nb}

:   If the Discovery user doesn't have shell access or admin permissions, verify that the user can run the following read-only commands in the NetScaler CLI instead:

    {#citrix-netscaler-sdx-discovery__table_readonly_netscaler_cli__entry__2}

    | Command | Description |
    |-|-|
    | show systemstatus | Retrieve the current system status of the SDX appliance, including serial number, build number, and product name. |
    | show hostname | Retrieve the hostname of the SDX appliance. |
    [ ]

    {#citrix-netscaler-sdx-discovery__table_readonly_netscaler_cli}

## Data collected by Discovery during horizontal discovery {#citrix-netscaler-sdx-discovery__section_rpp_vqw_24b}

Discovery populates the data in the CMDB when running the Citrix NetScaler SDX pattern.  
{#citrix-netscaler-sdx-discovery__table_b1j_2bk_rfc__entry__2}

| Field | Description |
|-|-|
| Name \[name\] | The name of the Citrix NetScaler SDX device. |
| Serial number \[serial_number\] | The serial number of the Citrix NetScaler SDX device. |
| IP Address \[ip_address\] | The IP address of the Citrix NetScaler SDX device. |
| Object ID \[object_id\] | The CI identifier of the Citrix NetScaler SDX device, which includes the serial_number and ip_address​. |
| Description \[short_description\] | The description of the Citrix NetScaler SDX device. |
| OS Version \[os_version\] | The version of the Citrix NetScaler SDX device.​ |
[Table 1. Citrix NetScaler SDX \[cmdb_ci_citrix_netscaler_sdx\]]

{#citrix-netscaler-sdx-discovery__table_b1j_2bk_rfc}  
{#citrix-netscaler-sdx-discovery__table_qm4_fbk_rfc__entry__2}

| Field | Description |
|-|-|
| Name \[name\] | The name of the Citrix NetScaler load balancer​. |
| Serial number \[serial_number\] | The serial number of the Citrix NetScaler load balancer. |
| IP Address \[ip_address\] | The IP address of the Citrix NetScaler load balancer​. |
[Table 2. Citrix Netscaler \[cmdb_ci_lb_netscaler\]]

{#citrix-netscaler-sdx-discovery__table_qm4_fbk_rfc}

On the Dependency Views map you can see all discovered Citrix NetScaler SDX resources in your organization, and the relationships between them.

## CI relationships {#citrix-netscaler-sdx-discovery__section_snw_mvw_24b}

These relationships are created to support Citrix NetScaler SDX discovery:  
{#citrix-netscaler-sdx-discovery__table_xl4_mk4_njb__entry__3}

| CI | Relationship | CI |
|-|-|-|
| Citrix Netscaler \[cmdb_ci_lb_netscaler\] | Registered on::Has registered | Citrix NetScaler SDX \[cmdb_ci_citrix_netscaler_sdx\] |
[ ]

{#citrix-netscaler-sdx-discovery__table_xl4_mk4_njb}