---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Palo Alto Networks firewall

# Palo Alto Networks firewall discovery {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read

Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Palo Alto Networks firewall discovery

The ServiceNow Discovery application leverages the Next-Generation Palo Alto Firewall pattern to identify and discover Palo Alto Networks firewalls within your environment.
This process uses SNMP calls to perform horizontal discovery, populating detailed firewall data into the CMDB.
To ensure accurate discovery, you may need to update to the latest Discovery and Service Mapping Patterns application available on the ServiceNow Store.
Show full answer Show less  

## Prerequisites

* Ensure SNMP access is enabled on your Palo Alto firewall devices.
* Configure SNMP credentials on your ServiceNow instance.
* Add the Palo Alto Networks SNMP system OID record to ServiceNow.
* Update the classifier and class for Palo Alto Firewall Devices accordingly.
* Download and install required Firewall extension classes and the Next-Generation Palo Alto Firewall discovery pattern from the ServiceNow Store.
* Synchronize the discovery pattern with the appropriate MID Server.

## Data Model and Collected Information

The discovery pattern introduces a new CI class **Palo Alto Firewall Device \[cmdbcifirewalldevicepaloalto\]** extending the Firewall Device class, capturing key attributes such as:

* IP Address
* Serial Number
* Fully Qualified Domain Name (FQDN)
* Manufacturer and Model ID
* Operational Status
* Hardware OS and Version
* Firmware Version
* Short Description

Additional related CIs include Network Adapters, IP Addresses, and DNS Names, each capturing relevant network and hardware details, and linking back to the Palo Alto Firewall Device.

## CI Relationships and References

The pattern establishes essential relationships to accurately represent connections within the CMDB, including:

* **Palo Alto Firewall Device** owns Network Adapters and IP Addresses.
* Firewall Devices use Router Interfaces.
* Network Adapters own IP Addresses.

References are maintained to facilitate data integrity, such as linking serial numbers and IP addresses to their respective CIs.

## Practical Benefits for ServiceNow Customers

By implementing this discovery pattern, customers can expect automated, accurate identification and detailed modeling of Palo Alto Networks firewalls in their CMDB. This enhances visibility into firewall assets, supports configuration management, and improves operational insights critical for security and network management.  
The ServiceNow
Discovery application uses the Next-Generation Palo Alto Firewall pattern to find Palo Alto Networks firewalls. Discovering some of these resources may require updating to the latest version of the Discovery and Service Mapping Patterns application from the ServiceNow Store.
The discovery pattern uses a set of SNMP calls to find the Palo Alto Networks firewalls. Discovery uses the pattern to run horizontal discovery.

## Request apps on the Store {#palo-alto-fw-discovery__section_crv_1zm_slb}

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#palo-alto-fw-discovery__inline-send-to-store}

## Palo Alto Networks firewall data model {#palo-alto-fw-discovery__section_data_model}

The Next-Generation Palo Alto Firewall pattern introduces the following CI class that extends an existing CMDB class.  
{#palo-alto-fw-discovery__table_extends_palo_alto__entry__2}

| CI class | Extends from |
|-|-|
| Palo Alto Firewall Device \[cmdb_ci_firewall_device_palo_alto\] | Firewall Device \[cmdb_ci_firewall_device\] |
[Table 1. CI class introduced by this pattern]

{#palo-alto-fw-discovery__table_extends_palo_alto}

## Prerequisites {#palo-alto-fw-discovery__section_jtr_bzm_slb}

* Ensure that your network firewall device has SNMP access.
* On the ServiceNow instance, configure SNMP credentials. For more information, see [SNMP credentials](https://www.servicenow.com/docs/access?context=c_SNMPCredentials&version=australia&pubname=australia-platform-security&ft:locale=en-US).
* Add the SNMP system OID record for the Palo Alto Networks device to the ServiceNow instance. Update the following:
  * Classifier: Palo Alto Firewall
  * Class: Palo Alto Firewall Device
  {#palo-alto-fw-discovery__ul_pxv_3zm_slb}
* Deploy the pattern as follows:
  1. Download and install [Firewall extension classes](https://www.servicenow.com/docs/access?context=cmdb-ci-class-models-fw&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US) from the ServiceNow Store. The app adds the new CMDB classes required for network firewall discovery.
  2. Download and install the discovery pattern from the ServiceNow Store.
  3. Sync the pattern with the appropriate MID Server.
  {#palo-alto-fw-discovery__ol_qmp_kzm_slb}
{#palo-alto-fw-discovery__ul_vfj_dzm_slb}

## Data collected by Discovery during horizontal discovery {#palo-alto-fw-discovery__section_vtj_4zm_slb}

Discovery populates the data in the CMDB when running the Next-Generation Palo Alto Firewall Pattern.  
{#palo-alto-fw-discovery__table_hrc_kh1_m2c__entry__2}

| Field | Description |
|-|-|
| IP Address \[ip_address\] | IP address of the Palo Alto device. |
| Serial number \[serial_number\] | Serial number of the Palo Alto device. |
| Fully qualified domain name \[fqdn\] | Fully qualified domain name (FQDN) of the Palo Alto device. |
| Manufacturer \[manufacturer\] | Palo Alto device manufacturer. |
| Model ID \[model_id\] | Model ID of the Palo Alto device. |
| Operational status \[operational_status\] | Indicates whether the Palo Alto device is in active state. |
| Hardware OS \[hardware_os\] | OS running on the hardware. |
| Hardware OS Version \[hardware_os_version\] | OS version running on the hardware. |
| Description \[short_description\] | Short description of the Palo Alto device. |
| Firmware version \[firmware_version\] | Palo Alto device firmware version. |
[Table 2. Palo Alto Firewall Device \[cmdb_ci_firewall_device_palo_alto\]]

{#palo-alto-fw-discovery__table_hrc_kh1_m2c}  
{#palo-alto-fw-discovery__table_zxb_5g1_m2c__entry__2}

| Field | Description |
|-|-|
| IP Address \[ip_address\] | IP address of the network adapter. |
| Alias \[alias\] | The user-assigned name for the network adapter. |
| Netmask \[netmask\] | Netmask of the network adapter. |
| MAC address \[mac_address\] | MAC address of the network adapter. |
| Name \[name\] | Name of the network adapter. |
| Configuration Item \[cmdb_ci\] | References the Palo Alto Firewall Device \[cmdb_ci_firewall_device_palo_alto\] table. |
[Table 3. Network Adapter \[cmdb_ci_network_adapter\]]

{#palo-alto-fw-discovery__table_zxb_5g1_m2c}  
{#palo-alto-fw-discovery__table_lh4_ch1_m2c__entry__2}

| Field | Description |
|-|-|
| IP Address \[ip_address\] | IP address of the Palo Alto firewall. |
| Netmask \[netmask\] | Netmask of the Palo Alto firewall. |
| Nic \[nic\] | References the Network Adapter \[cmdb_ci_network_adapter\] table. |
[Table 4. IP Address \[cmdb_ci_ip_address\]]

{#palo-alto-fw-discovery__table_lh4_ch1_m2c}  
{#palo-alto-fw-discovery__table_vpg_w2y_m2c__entry__2}

| Field | Description |
|-|-|
| Name \[name\] | Domain Name System (DNS) name of the Palo Alto firewall device. |
| IP Address \[ip_address\] | Host IP address. |
[Table 5. DNS Name \[cmdb_ci_dns_name\]]

{#palo-alto-fw-discovery__table_vpg_w2y_m2c}

## CI relationships {#palo-alto-fw-discovery__section_ond_31n_slb}

The Next-Generation Palo Alto Firewall pattern creates the following relationships and references to support Palo Alto Networks firewall discovery. References link to records in other tables and don't appear in the CI Relationship \[cmdb_rel_ci\] table.  
{#palo-alto-fw-discovery__table_ihs_gfy_m2c__entry__3}

| CI | Relationship | CI |
|-|-|-|
| Palo Alto Firewall Device \[cmdb_ci_firewall_device_palo_alto\] | Owns::Owned by | Network Adapter \[cmdb_ci_network_adapter\] |
| Palo Alto Firewall Device \[cmdb_ci_firewall_device_palo_alto\] | Owns::Owned by | IP Address \[cmdb_ci_ip_address\] |
| Palo Alto Firewall Device \[cmdb_ci_firewall_device_palo_alto\] | Uses::Used by | Router Interface \[dscy_router_interface\] |
| Network Adapter \[cmdb_ci_network_adapter\] | Owns::Owned by | IP Address \[cmdb_ci_ip_address\] |
[Table 6. CI relationships]

{#palo-alto-fw-discovery__table_ihs_gfy_m2c}  
{#palo-alto-fw-discovery__table_ci_references_palo_alto__entry__3}

| CI | Field | Referenced CI |
|-|-|-|
| Serial Number \[cmdb_serial_number\] | Configuration item \[configuration_item\] | Palo Alto Firewall Device \[cmdb_ci_firewall_device_palo_alto\] |
| Network Adapter \[cmdb_ci_network_adapter\] | Configuration Item \[cmdb_ci\] | Palo Alto Firewall Device \[cmdb_ci_firewall_device_palo_alto\] |
| Router Interface \[dscy_router_interface\] | Configuration Item \[cmdb_ci\] | Palo Alto Firewall Device \[cmdb_ci_firewall_device_palo_alto\] |
| IP Address \[cmdb_ci_ip_address\] | Nic \[nic\] | Network Adapter \[cmdb_ci_network_adapter\] |
[Table 7. CI references]

{#palo-alto-fw-discovery__table_ci_references_palo_alto}