--- sourceDocument: Brazil IT Operations Management sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil IT Operations Management ft:clusterId : - itom bundleId : - itom workflow : - Technology --- # Cloud Discovery service account form reference # Cloud Discovery service account form reference {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Cloud Discovery Service Account Form Reference The Cloud Discovery service account form in the Cloud Discovery Workspace enables ServiceNow customers to configure and manage service accounts for discovering cloud resources across multiple cloud providers. This form collects detailed information specific to each cloud provider, facilitating automated resource discovery and integration with the ServiceNow AI Platform. Show full answer Show less ## Key Features * **Provider-Specific Fields:** The form includes tailored fields for major cloud providers including Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), IBM Cloud, Oracle Cloud Infrastructure (OCI), OpenStack, Red Hat Virtualization (RHV), and VMware. * **Credential Management:** Customers can add new credentials or edit existing ones directly within the ServiceNow AI Platform, ensuring secure and streamlined access to cloud resources. * **Resource Discovery Identification:** Fields such as service account name, account IDs, subscription or project IDs, and URLs (e.g., datacenter URLs, API endpoints) are used to precisely identify and access the resources to be discovered. * **Event Collection Options:** For Azure and GCP, options to enable event-driven discovery (Pull Events) allow the platform to collect resource change information, supporting timely updates to the Configuration Management Database (CMDB). * **Support for Multi-Account and Role-Based Access:** AWS configurations include options to specify IAM roles and trusted accounts, especially useful for organizations using role-based access rather than permanent credentials. ## Practical Use and Benefits * **Streamlined Cloud Resource Discovery:** By accurately configuring service accounts with the required information, customers can automate discovery processes across diverse cloud environments. * **Improved CMDB Accuracy:** Integration with event-driven discovery options ensures that resource changes in cloud providers are reflected promptly in ServiceNow's CMDB, enhancing configuration data reliability. * **Secure Access Management:** Credential management within the platform simplifies the process of maintaining secure connections to cloud environments. * **Flexibility for Complex Cloud Environments:** Support for multiple cloud providers and specialized configurations (e.g., GovCloud URLs, IAM roles) enables customers to tailor discovery to their specific organizational and compliance needs. ## What to Expect ServiceNow customers can expect a comprehensive and user-friendly interface for setting up cloud service accounts to enable full and secure discovery of cloud resources. The form's detailed fields ensure compatibility with provider-specific requirements, while credential and event configuration options support ongoing operational efficiency and data accuracy within the ServiceNow AI Platform and CMDB. The Cloud Discovery service account form displays detailed information about the selected cloud provider. The Cloud Discovery service account form is available in the Cloud Discovery Workspace. {#cloud-operations-disco-service-account-form__table_nw1_xt5_fwb__entry__2}{#cloud-operations-disco-service-account-form__cow-aws-sa-desc-3} | Field | Description | |-|-| | Service Account | Name of the service account whose resources you want to discover. This field appears only when the Existing service account option is selected. | | Name | Name of the service account whose resources you want to discover. | | Account ID | 12-digit Identity and Access Management (IAM) account number. | | Credentials | Name of the credentials that you have created for AWS discovery. Leave the field empty if the account is a member account of an AWS organization and you've configured the associated management account with a credential. To add a credential in the ServiceNow AI Platform, select the Add new credentials icon (![Add new credentials icon.]()) and fill in the fields. If required, you can select an existing credential and then edit it by selecting the Edit credentials icon (![Edit credentials icon.]()). | | URL | URL of the datacenter. Enter this field only for the AWS GovCloud (US) and AWS China region accounts. | | Access role name | Name of the IAM role created for the trusting account. | | Select account for access | Name of the trusted account. Configure this field only for accounts that don't use permanent AWS credentials, and rely on IAM roles for access. | [Table 1. Amazon Web Services (AWS) service account fields] {#cloud-operations-disco-service-account-form__table_nw1_xt5_fwb} {#cloud-operations-disco-service-account-form__table_ocw_g55_fwb__entry__2}{#cloud-operations-disco-service-account-form__d15902e3025} | Field | Description | |-|-| | Service Account | Name of the service account whose resources you want to discover. This field appears only when the Existing service account option is selected. | | Name | Microsoft Azure subscription name. | | Subscription ID/Management group ID | Microsoft Azure subscription ID. | | Credentials | Name of the credentials that you have created for Microsoft Azure discovery. To add a credential in the ServiceNow AI Platform, select the Add new credentials icon (![Add new credentials icon.]()) and fill in the fields. If required, you can select an existing credential and then edit it by selecting the Edit credentials icon (![Edit credentials icon.]()). | | URL | URL of the datacenter. Configuring this field is required for Azure GovCloud (US) accounts. Add the required URL. | | Pull Events | Option to enable the ServiceNow AI Platform to collect resource change information from the Microsoft Azure cloud. The ServiceNow AI Platform uses the resource change information to update the Configuration Management Database (CMDB). For more information on the supported Azure resource types, see [Azure change processing](https://www.servicenow.com/docs/5tkTZ6vBpZx4pMC97bCDqQ "The Azure change processing feature collects information about Microsoft Azure resources that have undergone a life-cycle state change or configuration change near real time. Then, it uses the collected information to update the Configuration Management Database (CMDB)."). If you select the Pull Events check-box for a management group, the ServiceNow AI Platform enables Azure change processing for all the subscriptions in the management group. | [Table 2. Microsoft Azure service account fields] {#cloud-operations-disco-service-account-form__table_ocw_g55_fwb} {#cloud-operations-disco-service-account-form__table_sfg_t55_fwb__entry__2} | Field | Description | |-|-| | Service Account | Project ID of the Google Cloud Platform (GCP) project whose resources you want to discover. This field appears only when the Existing service account option is selected. | | Name | Project ID of the Google Cloud Platform (GCP) project. | | Project ID/Folder ID | Project ID of the Google project. | | Credentials | Name of the credentials that you have created for GCP discovery. To add a credential in the ServiceNow AI Platform, select the Add new credentials icon (![Add new credentials icon.]()) and fill in the fields. If required, you can select an existing credential and then edit it by selecting the Edit credentials icon (![Edit credentials icon.]()). | | Pull Events | Option to enable the ServiceNow® event-driven discovery to collect events for the resource types hosted in the Google Project LDCs. | [Table 3. Google Cloud Platform service account fields] {#cloud-operations-disco-service-account-form__table_sfg_t55_fwb} {#cloud-operations-disco-service-account-form__table_yqg_x55_fwb__entry__2} | Field | Description | |-|-| | Service Account | Name of the service account whose resources you want to discover. This field appears only when the Existing service account option is selected. | | Name | Name of the service account. | | Credentials | Name of the credentials that you have created for IBM discovery. To add a credential in the ServiceNow AI Platform, select the Add new credentials icon (![Add new credentials icon.]()) and fill in the fields. If required, you can select an existing credential and then edit it by selecting the Edit credentials icon (![Edit credentials icon.]()). | | Account ID | IBM software user number that the instance should use to access the IBM Cloud Console. | [Table 4. IBM service account fields] {#cloud-operations-disco-service-account-form__table_yqg_x55_fwb} {#cloud-operations-disco-service-account-form__table_l4f_z55_fwb__entry__2} | Field | Description | |-|-| | Service Account | Name of the service account whose resources you want to discover. This field appears only when the Existing service account option is selected. | | Name | Name of the service account. | | Account ID | OCI Compartment id. | | Credentials | Name of the credentials that you have created for Oracle Cloud Infrastructure (OCI) discovery. To add a credential in the ServiceNow AI Platform, select the Add new credentials icon (![Add new credentials icon.]()) and fill in the fields. If required, you can select an existing credential and then edit it by selecting the Edit credentials icon (![Edit credentials icon.]()). | | Datacenter URL | Datacenter value. For example, https://$service.ap-mumbai-1.oraclecloud.com | [Table 5. Oracle Cloud Infrastructure service account fields] {#cloud-operations-disco-service-account-form__table_l4f_z55_fwb} {#cloud-operations-disco-service-account-form__table_mzj_bv5_fwb__entry__2} | Field | Description | |-|-| | Service Account | Name of the service account whose resources you want to discover. This field appears only when the Existing service account option is selected. | | Name | Name of the service account. | | OpenStack account ID | Project ID of the OpenStack Project to be discovered. | | Account credentials | Name of the credentials that you have created for OpenStack discovery. To add a credential in the ServiceNow AI Platform, select the Add new credentials icon (![Add new credentials icon.]()) and fill in the fields. If required, you can select an existing credential and then edit it by selecting the Edit credentials icon (![Edit credentials icon.]()). | | Cloud URL | OpenStack identity service endpoint. For example: https://\:\. | [Table 6. OpenStack service account fields] {#cloud-operations-disco-service-account-form__table_mzj_bv5_fwb} {#cloud-operations-disco-service-account-form__table_kd2_dv5_fwb__entry__2} | Field | Description | |-|-| | Service account | Name of the service account whose resources you want to discover. This field appears only when the Existing service account option is selected. | | Name | Name of the service account. | | Manager URL | The account ID to which this credential belongs. Specify the API url of the RHV-M instance, including the port. For example, https://my-manager-instance.com:443. | | Manager credentials | Name of the credentials that you have created for RHV discovery. To add a credential in the ServiceNow AI Platform, select the Add new credentials icon (![Add new credentials icon.]()) and fill in the fields. If required, you can select an existing credential and then edit it by selecting the Edit credentials icon (![Edit credentials icon.]()). | [Table 7. Red Hat Virtualization (RHV) service account fields] {#cloud-operations-disco-service-account-form__table_kd2_dv5_fwb} {#cloud-operations-disco-service-account-form__table_kw1_fv5_fwb__entry__2} | Field | Description | |-|-| | Service Account | Name of the service account whose resources you want to discover. This field appears only when the Existing service account option is selected. | | Name | Name of the service account. | | UUID | Universal Unique Identifier (UUID) of the instance. To access the UUID, do the following: 1. Open the Managed Object Browser (MOB) for the vCenter. 2. Select ContentAbout. 3. Paste the value of the instance UUID property in this field. {#cloud-operations-disco-service-account-form__ol_uhy_331_3sb} | | Credentials | Name of the credentials that you have created for VMware discovery. To add a credential in the ServiceNow AI Platform, select the Add new credentials icon (![Add new credentials icon.]()) and fill in the fields. If required, you can select an existing credential and then edit it by selecting the Edit credentials icon (![Edit credentials icon.]()). | | URL | Full URL of the vCenter. | [Table 8. VMware service account fields] {#cloud-operations-disco-service-account-form__table_kw1_fv5_fwb} *[\>]: and then