--- sourceDocument: Brazil IT Operations Management sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil IT Operations Management ft:clusterId : - itom bundleId : - itom workflow : - Technology --- # Analytics and Reporting for Cloud Resources # Analytics and Reporting for Cloud Resources {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Analytics and Reporting for Cloud Resources The Analytics and Reporting for Cloud Resources solution provides prepackaged Performance Analytics and Reporting content designed for use with ServiceNow AI Platform products. It offers an aggregated view of your cloud resources and supports filtering to gain detailed insights. The content pack integrates with Discovery and Cloud Provisioning and Governance modules and supports multiple cloud providers, including Amazon Web Services, Microsoft Azure, VMware vCenter, and Google Cloud Platform (GCP) starting from version 1.2.1. Show full answer Show less ## Key Features * **Aggregated Cloud Resource Dashboard:** Displays total counts of cloud resources and latest Cloud Discovery error logs with filtering options by service account, datacenter, or Azure resource group. * **Provider Support and Data Updates:** Separate scheduled jobs run every 30 minutes per cloud provider to update cloud resource analytical tables, ensuring dashboards show realistic and current data. * **GCP Support:** The base dashboard does not include GCP widgets; however, customers can create custom reports using relevant tables or install the Cloud Discovery Workspace application to access GCP reports and widgets. * **Analytical Tables and Reporting:** Reports and dashboard widgets are generated from cloud resource analytical tables populated by scheduled jobs that query database views and update records. * **Job Management:** Scheduled jobs have a maximum runtime of 360 minutes, configurable via system properties. Job status details are stored in the Cloud Dashboard Job Status table. * **Role-Based Access Control:** Defined roles include AI Platform administrator, Performance Analytics administrator, Cloud Dashboard user, and Cloud Dashboard administrator, each with specific permissions for installation, configuration, viewing, and managing dashboards and data. ## Key Outcomes ServiceNow customers can leverage this solution to gain comprehensive, up-to-date visibility into their multi-cloud environments through prebuilt dashboards and reports. It enables efficient monitoring of cloud resources, error tracking, and customized analytics tailored to organizational needs. The role-based access ensures appropriate governance and collaboration across teams managing cloud analytics. Platform Analytics Solutions contain prepackaged Performance Analytics and Reporting content for use with other ServiceNow AI Platform products. ## Performance Analytics Content Pack for Cloud Resources overview {#cloud-resources-content-pack__section_mwf_1bt_hnb} The Performance Analytics Content Pack for Cloud Resources shows the aggregated view of all your Cloud Resources. You can filter on specific information for more details. There are also analytics tables and views that associate tags with resources so that you can build your own custom dashboards and reports. The Performance Analytics Content Pack for Cloud Resources works with Discovery and Cloud Provisioning and Governance and it supports the following cloud providers: * Amazon Web Services * Microsoft Azure public clouds * VMware vCenter * Google Cloud Platform (GCP) (Supported with Performance Analytics Content Pack for Cloud Resources version 1.2.1 and higher). {#cloud-resources-content-pack__ul_i1b_1rx_3tb} The aggregate count of each cloud resource and the latest Cloud Discovery error logs are displayed on the dashboard. You can filter the cloud resources by the service account, datacenter, or resource group (only for Microsoft Azure) under a specific provider and view the resource count and the resources. The base-system Performance Analytics Content Pack for Cloud Resources dashboard doesn't contain any widget for the GCP resources. You can create the reports and widgets by consuming data from the appropriate tables. For more information on the tables that contain the GCP resources data, see [Cloud Resources dashboard](https://www.servicenow.com/docs/IJGQroM8YZ4a4F13OJP0iQ "The Cloud Resources dashboard shows the aggregated view of all your cloud resources, their combined analytical views, and a visual summary and detail of all your cloud resources."). Alternatively, you can install the Cloud Discovery Workspace application to view the GCP reports and widgets. For more information, see [Cloud Discovery Workspace](https://www.servicenow.com/docs/KF5gPf9bqbPg~oOjTeZwMg "Cloud Discovery Workspace offers a comprehensive solution to manage the cloud operations of your organization."). For each cloud provider, a separate scheduled job is triggered every 30 minutes. The latest CI data is updated in the cloud resource analytic tables, which allows the dashboard to be more realistic and have the updated count. The information about each scheduled job is available in the Cloud Dashboard Job Status \[sn_disco_cd_cloud_dashboard_job_status\] table. The job details including the provider type, status, start time, end time, and duration are stored in this table. The reports for the cloud dashboard widgets are generated from the cloud resource analytical tables. The analytical tables are populated through the scheduled job. The scheduled job queries the new database views, and inserts and updates the records into the analytical tables. The scheduled job can run for a maximum of 360 minutes. The maximum job timeout value is set using the system property (sn_disco_cd.scheduled_job_time_out_in_mins). If the scheduled job exceeds 360 minutes, or the time set in this property, then the job is canceled. ## Required roles {#cloud-resources-content-pack__section_y2q_2zr_hnb} The following roles and tasks are associated with this solution: * ServiceNow AI Platform administrator (admin): Install and activate this Analytics and Reporting Solution and can make any necessary changes to system properties. * Performance Analytics administrator (pa_admin): Review the indicators, breakdowns, widgets, and dashboards. Set up and start data collection and share the dashboards with appropriate stakeholders. * Cloud Dashboard user (sn_disco_cd.user): Crew the cloud resource widgets in the Cloud Dashboard and has read-only access on the Cloud Resource analytics tables and the dashboard reports. * Cloud Dashboard administrator (sn_disco_cd.admin): View, add, or edit the dashboard widgets and reports and has read-only access on the Cloud Resource analytics tables. By default (sn_disco_cd.admin) contains the (sn_disco_cd.user) role and (discovery_admin) contains the (sn_disco_cd.admin) role. {#cloud-resources-content-pack__ul_z2q_2zr_hnb}