---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Error details

# Discovery Admin Workspace Error Details {#ariaid-title1}

Release version: Brazil  
Updated November 5, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
The Error Details page displays the root cause and remediation steps for a specific Discovery error, along with the list of individual error instances associated with that error.  
To access Discovery error details in Discovery Admin Workspace, navigate to WorkspacesDiscovery Admin WorkspaceDiagnosticsErrors.  
Note:  
The capabilities described here are available starting with Discovery Admin Workspace v1.17.0. This page is only accessible when the sn_disco_workspace.enable_error_framework system property is enabled. Specific version requirements are noted for individual features where applicable.

After selecting an error, the header displays key information including the error title, severity, refined code, and category.

## Key features {#daw-error-details__section_wcp_kmv_z2c}

Overview

:   The Overview tab is the starting point for resolving an error. The Root cause section explains what triggered the error, and the Remediation instructions section
    provides the steps to resolve it.

Errors

:   The Errors tab displays the list of individual error instances associated with the refined code. Each instance represents a specific device or schedule where the error occurred.

    Use the filter, Sort by, and Group by options to apply advanced filtering to the table. The table includes Fixed filters, which are pre-applied and can't be removed or
    modified. Select Export to download the list of error instances in Excel, CSV, JSON, or PDF formats.  
    The Errors table includes the following information:{#daw-error-details__table_ivx_d3j_2jc__entry__2}

    | Column | Description |
    |-|-|
    | IP address / Error key | The IP address or unique key that identifies the affected device or target. Select the hyperlink to view additional details and perform actions on this error in a side panel. |
    | State | The current state of the error instance. Possible values are Open, Closed, and Ignored. |
    | Error re-opened | The number of times this error instance has re-opened after being closed. |
    | Impacted schedule | The Discovery schedule associated with the error instance. Select the schedule name to navigate to its [schedule details](https://www.servicenow.com/docs/YVyUi_vxBeeBuxtEs4pAsw "Discovery Admin Workspace enables you to conveniently view, edit, and run Discovery schedules conveniently within a single interface.") page. |
    | Last occurrence | The date and time when the error was most recently detected. |
    | Consecutive # | The number of consecutive Discovery runs in which this error has occurred. |
    | Refined on | The date and time when the error classification was last refined. |
    [ ]

    {#daw-error-details__table_ivx_d3j_2jc}

    Selecting an IP address / Error key hyperlink opens a side panel, as shown in the following image.

    The Context section of the panel displays metadata collected during the Discovery run for the affected device, such as probe results, lookup parameters, and CMDB match data. Select the Actions drop-down to perform an action on the error
    instance. The fields and actions in this section vary by error type.  
    You can also select the ServiceNow Otto icon (![]()) to open the panel chat and ask Otto to analyze the error code. Otto generates a summary and remediation steps based on the error context.  
    Note:  
    * ServiceNow Otto for Error Framework (com.sn_ef_gen_ai) is available starting with Australia Patch 3 and requires the ServiceNow Otto for Platform (sn_genai_platform) plugin.
    * The Error Analysis and Remediation Workflow and Error Analysis and Remediation Agent are enabled by default with the ServiceNow Otto for Error Framework plugin.
    * To interact with an agent, you must first [Activate the ServiceNow Otto panel standard chat](https://www.servicenow.com/docs/access?context=activate-now-assist-panel&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US).
    {#daw-error-details__ul_ejd_qt1_gjc}

*[\>]: and then