Discovery Admin Workspace Error Details

  • Release version: Australia
  • Updated June 16, 2026
  • 2 minutes to read
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    Summary of Discovery Admin Workspace Error Details

    The Discovery Admin Workspace Error Details page helps you identify the root cause and remediation steps for specific Discovery errors in your ServiceNow environment. It also lists individual error instances linked to a particular error, enabling targeted troubleshooting. Access this feature viaWorkspaces > Discovery Admin Workspace > Diagnostics > Errors, available starting with Discovery Admin Workspace version 1.17.0 and requires thesndiscoworkspace.enableerrorframeworksystem property to be enabled.

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    Key Features

    • Overview Tab: Displays the error's root cause and provides clear remediation instructions to resolve the issue.
    • Errors Tab: Shows a detailed list of error instances, each tied to a device or Discovery schedule where the error occurred. Includes advanced filtering, sorting, and grouping options with fixed filters to streamline error management.
    • Error Instance Details: Selecting an IP address or error key hyperlink opens a side panel with metadata such as probe results, lookup parameters, and CMDB match data for comprehensive context.
    • Actions and Now Assist Integration: Perform error-specific actions directly from the side panel. Use the Now Assist chat to generate automated error analysis summaries and remediation steps based on collected error context. Note that Now Assist for Error Framework requires the Australia Patch 3 update and the Now Assist for Platform plugin.

    Practical Benefits for ServiceNow Customers

    • Quickly understand and resolve Discovery errors by accessing detailed root cause analysis and step-by-step remediation guidance.
    • Manage and monitor error instances efficiently with filtering, export options (Excel, CSV, JSON, PDF), and visibility into error recurrence and impact on schedules.
    • Leverage AI-powered assistance via Now Assist to reduce troubleshooting time and improve accuracy in resolving Discovery issues.
    • Improve Discovery reliability and performance by proactively addressing errors with actionable insights.

    The Error Details page displays the root cause and remediation steps for a specific Discovery error, along with the list of individual error instances associated with that error.

    To access Discovery error details in Discovery Admin Workspace, navigate to Workspaces > Discovery Admin Workspace > Diagnostics > Errors.
    Note:
    The capabilities described here are available in Discovery Admin Workspace v1.17.0. This page is only accessible when the sn_disco_workspace.enable_error_framework system property is enabled. Specific version requirements are noted for individual features where applicable.

    After selecting an error card, the header displays key information including the error title, severity, refined code, and category.

    Error Details page in Discovery Admin Workspace

    Key features

    Overview

    The Overview tab is the starting point for resolving an error. The Root cause section explains what triggered the error, and the Remediation instructions section provides the steps to resolve it.

    Errors

    The Errors tab displays the list of individual error instances associated with the refined code. Each instance represents a specific device or schedule where the error occurred.

    Use the filter, Sort by, and Group by options to apply advanced filtering to the table. The table includes Fixed filters, which are pre-applied and can't be removed or modified. Select Export to download the list of error instances in Excel, CSV, JSON, or PDF formats.

    The Errors table includes the following information:
    Column Description
    IP address / Error key The IP address or unique key that identifies the affected device or target. Select the hyperlink to view additional details and perform actions on this error in a side panel.
    State The current state of the error instance. Possible values are Open, Closed, and Ignored.
    Error re-opened The number of times this error instance has re-opened after being closed.
    Impacted schedule The Discovery schedule associated with the error instance. Select the schedule name to navigate to its schedule details page.
    Last occurrence The date and time when the error was most recently detected.
    Consecutive # The number of consecutive Discovery runs in which this error has occurred.
    Refined on The date and time when the error classification was last refined.

    Selecting an IP address / Error key hyperlink opens a side panel, as shown in the following image.

    Error details side panel

    The Context section of the panel displays metadata collected during the Discovery run for the affected device, such as probe results, lookup parameters, and CMDB match data. Select the Actions drop-down to perform an action on the error instance. The fields and actions in this section vary by error type.

    You can also select the Now Assist () icon to open the panel chat and ask Now Assist to analyze the error code. Now Assist generates a summary and remediation steps based on the error context.
    Note:
    • Now Assist for Error Framework (com.sn_ef_gen_ai) is available in Australia Patch 3 and requires the Now Assist for Platform (sn_genai_platform) plugin.
    • The Error Analysis and Remediation Workflow and Error Analysis and Remediation Agent are enabled by default with the Now Assist for Error Framework plugin.
    • To interact with an agent, you must first Activate the Now Assist panel standard chat.