AI in Certificate Inventory and Management

  • Release version: Australia
  • Updated July 6, 2026
  • 1 minute to read

    • AI Agents for Discovery provides an AI agent in Certificate Inventory and Management that helps PKI administrators automatically renew TLS certificates through a conversational prompt.

    Certificate Inventory and Management includes an AI-powered certificate renewal agent. This feature requires ServiceNow Otto for IT Operations Management (ITOM) to be installed.

    Note:
    Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see ServiceNow product tiers.
    Table 1. AI features in Certificate Inventory and Management
    AI feature Description Use case Resources
    Certificate renewal AI agent Uses AI to automatically renew a single TLS certificate through a conversational prompt. The agent guides the user through the renewal process and provides a link to the task record when complete. A PKI administrator wants to renew a certificate without manually navigating the renewal workflow. Automatically renew certificates using the AI agent