---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# AI in Certificate Inventory and Management

# AI in Certificate Inventory and Management {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
AI Agents for Discovery provides an AI agent in Certificate Inventory and Management that helps PKI administrators automatically renew TLS certificates through a conversational prompt.

Certificate Inventory and Management
includes an AI-powered certificate renewal agent. This feature requires ServiceNow Otto for IT Operations Management (ITOM) to be installed.{#exploring-ai-in-cert-inventory-mgmt__exploring-ai-in-cert-inventory-mgmt-para-1}  
Note:  
Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US).
{#exploring-ai-in-cert-inventory-mgmt__table_exploring-ai-in-cert-inventory-mgmt__entry__4}

| AI feature | Description | Use case | Resources |
|-|-|-|-|
| Certificate renewal AI agent | Uses AI to automatically renew a single TLS certificate through a conversational prompt. The agent guides the user through the renewal process and provides a link to the task record when complete. | A PKI administrator wants to renew a certificate without manually navigating the renewal workflow. | [Renew certificates using the AI agent](https://www.servicenow.com/docs/iSSZCMTHtrgaS7~Yb~C3Qg "Renew a specific certificate by opening it and asking the certificate renewal AI agent to renew it.") |
[Table 1. AI features in Certificate Inventory and Management]

{#exploring-ai-in-cert-inventory-mgmt__table_exploring-ai-in-cert-inventory-mgmt}