AI in Firewall Audits and Reporting

  • Release version: Australia
  • Updated July 6, 2026
  • 1 minute to read

    • AI provides an agentic workflow in Firewall Audits and Reporting that helps firewall administrators request new firewall rules using natural language.

    Firewall Audits and Reporting includes an AI-powered agentic workflow. This feature requires ServiceNow Otto for IT Operations Management (ITOM) to be installed.

    Note:
    Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see ServiceNow product tiers.
    Table 1. AI features in Firewall Audits and Reporting
    AI feature Description Use case Resources
    Firewall Management Task Creation agentic workflow Uses AI to accept natural-language firewall rule requests, extract required parameters, run a risk analysis, and create a rule task. The risk level determines whether the task is created automatically or requires confirmation. A firewall administrator wants to request a new firewall rule by describing it in plain language rather than filling out a form manually.