Retain inactive namespace CIs for audits

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • If required by your corporate standards, retain inactive namespace configuration items (CIs) for reference and auditing purposes with the option to delete them manually later.

    Before you begin

    Confirm you have the following setup:
    • Kubernetes Visibility Agent (KVA) Plugin application release 3.11.0
    • Informer version 2.5.0

    Role required: admin

    About this task

    To keep Namespace CIs for viewing or auditing required by your corporate standards instead of deleting them automatically, which is the default behavior, enable a system property that ensures that the table cleaner scheduled job doesn't remove them but instead updates their install_status value to retired.

    You can later delete inactive CIs manually.

    Procedure

    1. Navigate to All > System Properties > All Properties.
    2. In the Name field, enter sn_acc_visibility.retired_deletion_strategy_enabled.
      • If the property is available, double-click the Value field to perform inline editing, enter true.
      • If the property doesn't exist on your instance, select New and create the sn_acc_visibility.retired_deletion_strategy_enabled property, then double-click the Value field to perform inline editing, and enter true.
    3. Refer to https://www.servicenow.com/docs/r/servicenow-platform/configuration-management-database-cmdb/cmdb-data-management.html to manage the lilfecycle of retired CIs.