---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Set up routing policies for ACME

# Set up routing policies for ACME {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Set up routing policies to establish automated certificate management based on factors such as certificate authority (CA) and environment for efficient SSL/TLS certificate management.

## Before you begin

Role required: pki_admin, flow_designer, action_designer, or admin

## About this task

The routing policy decides which CA must be contacted for certificate operations. It contains the CA, CA URL, Credential, Approval Group, Assignment Group, and CSR attributes. The routing policy triggers the flow for
requesting certificates for specific CAs.

Duplicate certificate requests aren't allowed. However, you can override this setting by selecting the Allow duplicate requests check box. A certificate request is considered duplicate if there's another certificate task with
the same domain name that is still in progress.

## Procedure

1. Navigate to AllCertificate ManagementCertificate Routing Policies.
2. Select New.
3. On the Certificate Routing Policy form, fill in the fields.  
   For a description of the field values, see [Certificate Routing Policy form for ACME](https://www.servicenow.com/docs/r538SQ3qRTgOVnaM48oMWA "Fill in the Certificate Routing Policy form to set up the routing policy for ACME.").
4. Select Submit.
{#set-up-routing-policy-for-acme__steps_hkz_s5z_gbc}

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