Request Discovery

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Request and activate the Discovery (com.snc.discovery) plugin to enable Discovery capabilities on your instance.

    Before you begin

    To purchase a Discovery subscription, contact your ServiceNow account manager or sales representative.

    Role required: admin

    About this task

    Discovery is available as a separate subscription from the rest of the ServiceNow AI Platform and requires the Discovery (com.snc.discovery) plugin. When the Discovery plugin is activated, several plugins and applications are also installed. For more information, see Plugins or applications installed with ITOM Visibility. For additional details about plugins, see Requesting a Plugin from the Service Catalog [KB0751715] article in the Now Support Knowledge Base.

    Procedure

    1. Navigate to All > System Applications > All Available Applications > All.
    2. Select Request plugin to open the Activate Plugin form on Now Support.
    3. On the Activate Plugin form, provide the following information.
      Table 1. Activate Plugin form
      Field Description

      What is your target instance

      Select the instance that you want to activate the plugin on.

      Which plugin would you like to activate

      Select the name of the plugin to activate.

      Note:
      If the plugin isn't listed, or if you're activating on an OEM or on-premise instance, select the Plugin I'm looking for is not listed check box. Enter the plugin name in the field that appears.

      Select Maintenance Date and Time

      Select the date and time to activate the plugin.

      For example, see the following form to activate the Event Management plugin on an instance named SNC Instance.

    4. Select Submit.
      After the maintenance window, the system installs the plugin on your instance. To confirm the installation, go to the Installed tab in the Application Manager.