---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# URL Discovery insights dashboard

# URL Discovery insights dashboard {#ariaid-title1}

Release version: Brazil  
Updated September 29, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read
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![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of URL Discovery insights dashboard

The URL Discovery insights dashboard in the Discovery Admin Workspace provides detailed data and analytics on web domains accessed by managed Windows and macOS devices.
This dashboard helps ServiceNow customers monitor and analyze URL usage to support software asset management and IT operations.
Show full answer Show less  
Access the dashboard via **Workspaces \> Discovery Admin Workspace \> Insights \> URL Discovery insights for SAM**. It requires specific setup and roles, including the ServiceNow AI Platform (Brazil, Australia, Zurich, or Yokohama releases with Patch 6), Software Asset Management Professional plugin, Agent Client Collector for Visibility - Content, DEX Browser Extension, ITOM URL Discovery, and Discovery Admin Workspace.

## Prerequisites

* Enable the `snitomurldisc.enablefullmonitoring` property.
* Assign the **discoveryadmin** or **admin** role to users accessing the dashboard.
* Use supported browsers: Google Chrome 114+ or Microsoft Edge 96+ with DEX Browser Extension 4.1.0 enabled.
* Ensure all required plugins and components are installed and updated to the specified versions.

## Key Features

The dashboard visualizes data from the `Application Domain [snaccviscontentapplicationdomain]` table, enabling data-driven decisions with these visualizations:

* **All visited URLs**: Shows total number of URLs visited on managed devices since a set date (visible only if Broad discovery is enabled).
* **Top 5 URLs with the most visits**: Bar chart depicting the five URLs with highest visit counts.
* **Targeted URLs visited by category**: Donut chart showing distribution of targeted URL visits grouped by category.
* **Targeted URLs visited**: Lists URLs configured for monitoring; selecting a URL opens a domain details page with usage metrics like total page views, accessed time, last access, and user count.
* **Other URLs visited**: Lists broad URLs accessed but not yet targeted, allowing users to add URLs to the targeted discovery list for monitoring.

Note that domain-level metrics are updated by daily aggregation jobs and may not reflect the current day's activity until the job runs.

## Managing Targeted URLs

Customers can add URLs from the broad discovery list to targeted monitoring by specifying details such as:

* **Internal or External** designation (default is External)
* **Category** from predefined entity categories
* **Product** (optional starting from URL Discovery v1.2.1)
* **Publisher** linked to the product
* **Application Service** (optional unless a product is selected)

Adding a URL to targeted discovery enables continuous monitoring and inclusion in the targeted URLs list. Mapping a product to a URL requires the **samuser** role.

## Practical Benefits

This dashboard enables ServiceNow customers to:

* Monitor web domain usage across managed devices for better software asset management and compliance.
* Identify frequently accessed URLs and categorize them to understand web activity patterns.
* Expand monitoring scope by targeting new URLs to align with organizational policies.
* Leverage up-to-date analytics to make informed decisions on software and service management.  
The Discovery Admin Workspace URL Discovery insights dashboard displays captured data and analytics for web domains accessed on managed Windows and macOS devices.

To access the dashboard, navigate to WorkspacesDiscovery Admin WorkspaceInsightsURL Discovery insights for SAM.

## Prerequisites {#url-disco-insights__section_un1_vhg_1cc}

Verify that you have the required setup
:
    * ServiceNow AI Platform: Brazil, Australia, Zurich, or the Yokohama release starting with Patch 6
    * Software Asset Management Professional plugin (com.snc.samp)
    * Agent Client Collector for Visibility - Content (ACC-VC), starting with v1.8.0
    * DEX Browser Extension 4.1.0 enabled on the host.
    * Google Chrome 114 or later, or Microsoft Edge 96 or later.
    * ITOM URL Discovery, starting with v1.1.0
    * Discovery Admin Workspace, starting with v1.14.0
    {#url-disco-insights__ul_vm5_yhg_1cc}

Enable the data collection

:   Role required: discovery_admin or admin

    Set the sn_itom_url_disc.enable_full_monitoring property to <kbd class="ph userinput">True</kbd>.

    For more information, see [Collect web usage data using Agent Client Collector for Visibility Content](https://www.servicenow.com/docs/xF3tAbVM8IDz~AEklYhX0g "Track website visits across your organization and gain visibility into web applications your users access using Agent Client Collector for Visibility Content (ACC-VC).").

## Required ServiceNow AI Platform roles {#url-disco-insights__section_alj_2vr_zbc}

* discovery_admin
* admin
{#url-disco-insights__ul_wdr_zqr_zbc}

## Key features {#url-disco-insights__section_a2r_zqr_zbc}

The URL Discovery insights dashboard enables you to make data-driven decisions through visualizations. The data is extracted from the Application Domain \[sn_acc_vis_content_application_domain\] table.

Select the More options icon (![More options icon]()), then select Refresh to refresh the data for each visualization in this section.
{#url-disco-insights__table_jsk_zl3_cfc__entry__3}

| Report title | Type | Description |
|-|-|-|
| All visited URLs | Data count | Displays the total number of URLs visited across managed devices since a given date. Note: This data count displays only when Broad discovery is enabled. |
| Top 5 URLs with the most visits | Bar chart | Displays the five URLs with the highest visit counts across managed devices since a given date. |
| Targeted URLs visited by category | Donut chart | Displays the distribution of targeted URL visits grouped by URL category since a given date. |
[Table 1. Data visualizations]

{#url-disco-insights__table_jsk_zl3_cfc}  
Note:  
Daily aggregation jobs update domain-level metrics, including total page views and last accessed time. Data may not reflect activity from the current day until the job has run.

## Targeted URLs visited {#url-disco-insights__section_htn_pln_53c}

This section lists the targeted URLs visited across managed devices since a given date. Targeted URLs are those configured for monitoring in WorkspacesDiscovery Admin WorkspaceSettingsURL Discovery. For more information, see [Discovery Admin Workspace Settings](https://www.servicenow.com/docs/ma2nm_sO~TIr0kDZye6iJQ "The Settings page enables you to customize and manage high-level Discovery properties so they're tailored to meet your specific needs.").  
Select a URL from the list to open its domain details page, which displays domain-level usage metrics including total page views, total accessed time, last accessed time, and the number of distinct users.  
Note:  
These metrics are aggregated per domain by the daily aggregation job and may not reflect current-day activity until the job runs.
Select the filter icon (![filter icon]()) to apply filters to the table.

## Other URLs visited {#url-disco-insights__section_bkx_qln_53c}

The Broad URLs visited list displays URLs accessed on managed devices that aren't in the targeted URLs list and is populated only when broad URL discovery is enabled. The list includes the URL and the number of hits recorded for each domain. To add a URL to your targeted discovery list, select the check box next to the URL and select Add to targeted discovery. In the dialog, enter the following information:{#url-disco-insights__table_u4h_nhy_v3c__entry__2}

| Field | Description |
|-|-|
| Internal or External | Whether the domain is internal or external. The default value is External. |
| Category | The URL category to assign to the domain. The Entity Categories \[sn_acc_vis_content_entity_category\] table populates the available categories. |
| Product | The product associated with the domain. The Software Products \[samp_sw_product\] table populates the available products. Note: Beginning with URL Discovery v1.2.1, this field is optional. However, if you select a product, Application Service is set to a required field. |
| Publisher | The publisher of the product associated with the domain. |
| Application Service | The application service associated with the domain. The Service Instances \[cmdb_ci_service_auto\] table populates the available services. Note: Beginning with URL Discovery v1.2.1, this field is optional unless a Product is selected. |
[Table 2. Targeted discovery]

{#url-disco-insights__table_u4h_nhy_v3c}

Select Save to add the URL to the Targeted URL discovery. The URL is then monitored and appears in the Targeted URLs visited tab.

Select the filter icon (![filter icon]()) to apply filters to the table.  
Note:  
Mapping a SAM product to a URL requires the sam_user role.

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