Event and Alert dashboard
Summarize
Summary of Event and Alert dashboard
The Event and Alert dashboard in ServiceNow leverages Performance Analytics to deliver real-time insights into events and alerts managed through Event Management. It enables users to monitor key trends, outcomes, and the most impacted configuration items (CIs), improving visibility into IT operations and incident response effectiveness.
Show less
Key Features
- Real-time Metrics: Displays essential metrics such as noise reduction (events to alerts compression), alert grouping coverage, incident compression rate, and top alert and event sources.
- Visualization Tools: Includes line graphs and bar charts to track alert sources, event sources, alerts without CI bindings, and grouped alerts over specified periods.
- Most Impacted Configuration Items: Highlights CIs with the highest alert counts, their classifications, locations, owners, and support groups to prioritize incident resolution.
- Historical Data Collection: Requires running the “[PA EM] Historic Data Collection” job once to enable partial historical data analysis within the dashboard.
Prerequisites and Access
- The AIOps Experience (snsowaiops) application must be installed, which includes Event Management and Performance Analytics components.
- Required roles for access are evtmgmtadmin (can edit dashboard and manage permissions) and evtmgmtoperator (view-only access).
- Access the dashboard via the AIOps Dashboards menu or through the Service Operations Workspace.
Use Cases
- Administrators can customize the dashboard and control sharing permissions.
- Operators can monitor ongoing events and alerts, analyze trends, and identify critical CIs to support proactive incident management.
Benefits for ServiceNow Customers
This dashboard helps ServiceNow customers reduce alert noise, improve alert grouping efficiency, and lower incident creation rates by providing actionable insights. It facilitates targeted incident response by identifying the most impacted configuration items along with their responsible teams. Overall, it enhances operational visibility and supports effective IT service management and problem resolution workflows.
The Event and Alert dashboard uses Performance Analytics to provide real-time visibility into events and alerts in Event Management, showcasing key trends, outcomes, and the most impacted configuration items. It highlights metrics such as noise reduction, alert grouping coverage, and top alert sources.
- Navigate to .
- Select [PA EM] Historic Data Collection.
- Select Execute Now.
Prerequisites
Ensure that the AIOps Experience
[sn_sow_aiops] application is installed. The application installs the
Event Management and Performance Analytics components required for the dashboard. For
installation instructions, see Install Service Operations Workspace for ITOM application.
Required ServiceNow AI Platform roles
- evt_mgmt_admin
- evt_mgmt_operator
Access the Events and alerts dashboard
- Navigate to .
- Navigate to and select the AIOps Dashboards icon (
).By default, the Events and Alerts tab is selected.
Use cases
| User | Dashboard use |
|---|---|
| evt_mgmt_admin or admin | Edit the dashboard and grant view and share permissions. |
| evt_mgmt_operator or admin | View the dashboard and details of the records contained in it to visualize and track events, alerts, trends, outcomes, and the most impacted Configuration Items in your organization. |
Breakdowns
Breakdowns available in the Event and Alert dashboard are:
- Trends
- Outcomes
Reports
| Title | Type | Description |
|---|---|---|
| Noise reduction (events to alerts compression) | Line graph | The compression rate from events to alert creation. The higher the number, the fewer alerts are being created. |
| Alerts grouping coverage | Line graph | The percentage of alerts aggregated into grouped alerts over time. |
| Incident compression rate |
Line graph |
The percentage of alerts that did not result in incident creation. A higher percentage means more alerts were resolved without generating incidents. |
| Top 20 alert sources (last 7 days) | Bar chart | The number of alerts per source categorized by severity over the last 7 days. |
| Top 20 event sources (last 5 days) | Bar chart | The number of events per source categorized by severity over the last 5 days. |
| Alerts without CI (created on last 7 days) | Line graph | The number of alerts without CI binding created over the last 7 days. |
| Alerts grouping (last 7 days) | Bar chart | The distribution of grouped alerts over the last 7 days. |
Most impacted Configuration Items
The Most Impacted Configuration Items section of the Event and Alert dashboard provides a comprehensive overview of the configuration items (CIs) that are most impacted by the issue. This section lists key details such as the name of each CI, the number of associated alerts, their classification (such as application service), and location. Additionally, it identifies the owner and support group responsible for each CI, facilitating targeted and efficient incident resolution. By highlighting the most impacted CIs, this section helps prioritize critical assets and resources, ensuring that the most significant issues are addressed promptly to maintain system stability and performance.