---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Place an alert in the Acknowledged state

# Place an alert in the Acknowledged state {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Placing an alert into the Acknowledged state indicates that the alert has issues that
need to be addressed.

## Before you begin

Role required: evt_mgmt_admin  
Note:  
The evt_mgmt_user role is view-only and does not have permission to perform this action.

## Procedure

1. Navigate to WorkspacesService Operations Workspace.
2. From the navigation bar, select the Express list icon ![]().
3. Filter with Active alerts.
4. Select an alert.  

   <br />

5. On the Details subtab, select the Acknowledged check box to place the alert into the Acknowledged state.
6. Click Save.

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