Application services in Event Management

An application service is a set of interconnected applications and hosts which are configured to offer a service to the organization.

For general information on application services, see Application services.

• Manually create an application service in Event Management
  You can manually create an application services. Event Management can use application services to monitor service performance and identify health issues.
• Convert manual services to application services
  You can convert existing manual services to application services. Event Management can use application services to monitor service performance and identify health issues.
• Convert manual services to application services using API
  You can use a JavaScript API to convert existing manual services to application services. Event Management can use application services to monitor service performance and identify health issues.
• Configuring CIs in a manual service as a manual cluster
  Configure or modify a CI as a specific CI or a generic CI class in a manual service (that was not discovered automatically) as a manually defined cluster. A manual cluster delivers redundancy capabilities in the cluster and provides continued operations or services of the entire cluster in case of failure of one or more CIs in that cluster.
• Create an alert query
  An alert query is a set of alerts that meet specific criteria for a particular service.
• Create an application service group
  Create service groups to combine similar services. Organize services by groups to perform actions simultaneously on multiple services and to control user access to services.
• Assign a role to a service group
  Assign an Event Management role to the application service group to ensure that group members can manage and act on alerts.
• Activate and configure Service Mapping for top-down discovery
  A top-down discovery provides a list of CIs and their interrelationships. This information is useful for managing software services and hardware issues that are associated with alerts.
• Configure email notification on application service severity change
  Configure an email notification to notify users when there is an application service severity change.