---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Alert group precedence setup

# Assigning alert assignment group precedence {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Assign alert assignment group precedence to make sure that alerts are routed to the appropriate team members.

## Before you begin

Role required: admin

## Procedure

1. Navigate to All and search for <kbd class="ph userinput">sys_properties.list</kbd>.
2. In the Search field, enter <kbd class="ph userinput">evt_mgmt.alert_auto_assignment_field</kbd> and select the property record.  
   For more information on the property, see [Team-based integration properties](https://www.servicenow.com/docs/oUBK08kibs3KKtjVDKrvdw "Team-based integration system properties enable you to customize the assignment group functionality for existing and new customers for event rules and event field mapping.").
3. In the Value field, enter the assignment group precedence.  
   Set the assignment group precedence according to the order of the comma-separated fields such as cmdb_ci.support_group, IntegrationGroup.
4. Select Update.
**Related reference**   

* [Team-based integration properties](https://www.servicenow.com/docs/oUBK08kibs3KKtjVDKrvdw "Team-based integration system properties enable you to customize the assignment group functionality for existing and new customers for event rules and event field mapping.")