---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

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    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Integrate Azure Monitor as an authenticated data source

# Integrate Azure Monitor as an authenticated data source {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
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## Summary of Integrate Azure Monitor as an authenticated data source

This integration enables ServiceNow customers to connect Microsoft Azure Monitor with ServiceNow Event Management as an authenticated data source.
By configuring your ServiceNow AI Platform instance as the REST endpoint, Azure Monitor alert messages are securely authenticated, processed, and ingested into the ServiceNow database.
This facilitates centralized event handling, correlation, and incident management within the ServiceNow environment.
Show full answer Show less  

## Authentication Methods

* **OAuth Authentication:** Enterprise-grade security using Azure Monitor V1 or V2 access tokens for authentication via Azure Active Directory.
* **API Key Authentication:** Secure communication between Azure and ServiceNow using REST API keys to simplify integration.
* **Basic Webhook Authentication:** A simpler authentication method without Azure AD, suitable for smaller or distributed teams such as SRE or DevOps.

## Prerequisites and Setup Requirements

* The ServiceNow user associated with Azure Monitor integration must have the `evtmgmtintegration` role.
* The Event Management Connectors plugin must be installed on the ServiceNow AI Platform instance (available from the ServiceNow Store).
* Azure Cloud Discovery must be performed to bind Azure alerts to configuration items (CIs) in ServiceNow.

## Event Rules and Field Mappings

* A default Azure Monitor event rule handles all incoming Azure Monitor events.
* Event field mappings are provided to translate Azure resource types to ServiceNow `citype` values, with the ability to add custom mappings as needed.
* From the Xanadu release onward, out-of-the-box event rules have enhanced matching capabilities to allow more flexible automation.

## Severity Mapping

Azure alert severities are mapped to ServiceNow event severities to ensure consistent prioritization:

* Azure Sev0 (Fired) → ServiceNow Critical (Severity 1)
* Azure Sev1 (Fired) → ServiceNow Major (Severity 2)
* Azure Sev2 and Sev3 (Fired) → ServiceNow Warning (Severity 4)
* Azure Sev4 (Fired) → ServiceNow OK (Severity 5)
* Any resolved Azure alert → ServiceNow CLEAR (Severity 0)

## Azure Monitor Issue Integration

Azure Issues aggregate related alerts into a single operational problem record within ServiceNow, preserving investigation context and improving incident resolution efficiency.

## Additional Integration Options

* **Basic Authentication Integration:** Add a standard webhook in Azure Monitor for integration without Azure AD.
* **REST API Key Integration:** Use API keys for secure, automated data exchange via REST API.
* **OAuth Authentication Integration:** Authenticate Azure Monitor alerts using Azure V1 or V2 tokens.
* **Bi-directional Connector:** Enables sending alert state changes from ServiceNow back to the Azure Portal, facilitating two-way synchronization.

This integration equips ServiceNow customers with a secure, flexible, and scalable way to consolidate Azure Monitor alerts within their IT operations, improve event correlation, and accelerate incident management workflows.  
Integrate Microsoft Azure with Event Management by adding the
Azure Monitor as an authenticated data source.
You can configure the Event Management environment for the collection of events from Azure Monitor by setting your ServiceNow AI Platform instance as the rest endpoint.  
Once the endpoint is configured, when an Azure Monitor alert message arrives, Event Management:

* Authenticates the Azure Monitor alert message with the relevant ServiceNow user, using OAuth configuration or a standard webhook.
* Extracts information from the original Azure Monitor alert message to populate required event fields and inserts the event into the ServiceNow AI Platform database.
* Captures specified content in the Additional Information field of the event form.
{#azure-integration__ul_kf3_cpq_rv}

## What authentication is used {#azure-integration__section_xfd_qlq_cnb}

There are two methods of authentication:

* OAuth authentication: Provides enterprise-grade authentication to keep your enterprise environment safe. Authentication is performed using Azure Monitor V1 or V2 access tokens. For more information, see [Integrate Azure Monitor with OAuth authentication](https://www.servicenow.com/docs/4hckkC47Gxn8ymDKvryPEg "Integrate Microsoft Azure with Event Management by authenticating Azure V1 or V2 tokens in the Azure Monitor.").
* API key authentication: Integrate using API key to secure communication between Azure and ServiceNow. For more information, see [Integrate Azure with REST API key token](https://www.servicenow.com/docs/svquwGjOay3cz11rrXl9Tg "Integrate using an API key to establish secure communication and automate data exchange via REST API. This simplifies integration, enabling seamless access to services and enhancing operational efficiency.").
* Basic webhook authentication: Provides a basic standard of authentication, without the need for Azure Active Directory. This authentication can be especially useful for distributed small teams, such as SRE or DevOps teams. For more information, see [Integrate Azure Monitor with basic authentication](https://www.servicenow.com/docs/0dwEDz65vBNR8iLEAPvBTg "Integrate Microsoft Azure with Event Management by adding a standard webhook in Azure Monitor.").
{#azure-integration__ul_awf_wdr_cnb}

## What to know before you begin {#azure-integration__section_xcc_xmq_cnb}

You can use your integrated Azure Monitor as a data source only after you have verified the following:

* For both methods of authentication, the relevant ServiceNow sys_user is assigned the evt_mgmt_integration role.
* The Event Management Connectors plugin is installed in the ServiceNow AI Platform instance. You can download the plugin from the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.
* Azure Cloud Discovery must be performed to ensure that the created alerts are bound to the configuration items in the ServiceNow AI Platform. For more information, see [Discovery for Microsoft Azure](https://www.servicenow.com/docs/tyS76oBWPcV9nWT~V2y4_w "If your cloud resources are in an Azure cloud, you must create a user identity called a service principal that grants permissions to the MID Server to access selected resources.").
{#azure-integration__ul_rbk_z3b_cnb}

## Event Rules and Event Field mappings {#azure-integration__section_vck_nds_qpb}

These event rules and event field mappings are provided with the base system:
{#azure-integration__table_mxk_pds_qpb__entry__2}

| Module | Description |
|-|-|
| Event Rules | Azure Monitor: A general event rule to handle all Azure Monitor events. |
| Event Field Mappings | Azure Monitor - ci_type: To map ci_type of events based on resourceType field. A base set of mapping pairs are provided. |
[ ]

{#azure-integration__table_mxk_pds_qpb}  
These are the mappings provided with the base system in Azure Monitor - ci_type:Figure 1. Transform Value Pairs  
Note:  
You can add new mapping pairs to the Event Field Mapping - Azure Monitor - ci_type as per the requirement, to map events to the respective ci_type based on resourceType.  
Starting from the Xanadu release, the OOTB (Out-Of-The-Box) rules provided with the connector, which you have not previously used (i.e., neither activated, deactivated, nor modified), will now have the Apply additional matching rules check box set to true. Previously, this check box was disabled. This change allows you to execute more event rules or automation using the same filter conditions for the connector.  
Note:  
This feature applies only to active event rules.

If you want to send alert state changes on the ServiceNow instance from the ServiceNow alerts to
the Azure Portal, you need to enable the Azure Monitor Bi-directional connector. For more
information, see [Configure Azure Monitor Bi-directional connector](https://www.servicenow.com/docs/Q83hRRw2_jW0oPIr3yFYqA "The Azure Monitor Pull connector sends information from ServiceNow Event Management to the Azure Portal. The pull connector sends the alert state changes from the ServiceNow environment to the Azure Portal.").

## Severity mapping from Azure severity to ServiceNow event severity {#azure-integration__section_fj3_p2n_vfc}

{#azure-integration__table_pqc_s2n_vfc__entry__2}

| Azure severity condition | ServiceNow event severity |
|-|-|
| When an Azure alert monitorCondition is Fired ||
| Azure Sev0 | ServiceNow Critical (severity "1") |
| Azure Sev1 | ServiceNow Major (severity "2") |
| Azure Sev2 and Sev3 | ServiceNow Warning (severity "4") |
| Azure Sev4 | ServiceNow OK (severity "5") |
| When an Azure alert monitorCondition is resolved ||
| Any Azure severity | ServiceNow CLEAR (severity "0") |
[ ]

{#azure-integration__table_pqc_s2n_vfc}
* **[Azure Monitor Issue integration](https://www.servicenow.com/docs/8PJS_O21Rre75hsH8S0q7A)**   
  An Azure Issue is a unified case that aggregates related alerts and signals from Azure Monitor into a single, trackable operational problem. It preserves investigation context and serves as a durable record for incident management Incident Management, so you can resolve problems faster instead of tracking scattered alerts.
* **[Integrate Azure Monitor with basic authentication](https://www.servicenow.com/docs/0dwEDz65vBNR8iLEAPvBTg)**   
  Integrate Microsoft Azure with Event Management by adding a standard webhook in Azure Monitor.
* **[Integrate Azure with REST API key token](https://www.servicenow.com/docs/svquwGjOay3cz11rrXl9Tg)**   
  Integrate using an API key to establish secure communication and automate data exchange via REST API. This simplifies integration, enabling seamless access to services and enhancing operational efficiency.
* **[Integrate Azure Monitor with OAuth authentication](https://www.servicenow.com/docs/4hckkC47Gxn8ymDKvryPEg)**   
  Integrate Microsoft Azure with Event Management by authenticating Azure V1 or V2 tokens in the Azure Monitor.
* **[Configure Azure Monitor Bi-directional connector](https://www.servicenow.com/docs/Q83hRRw2_jW0oPIr3yFYqA)**   
  The Azure Monitor Pull connector sends information from ServiceNow Event Management to the Azure Portal. The pull connector sends the alert state changes from the ServiceNow environment to the Azure Portal.