Integrate Azure Monitor as an authenticated data source

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Integrate Azure Monitor as an authenticated data source

    This integration allows you to connect Microsoft Azure Monitor with ServiceNow Event Management, enabling the collection and management of Azure Monitor events as authenticated data. By configuring your ServiceNow AI Platform instance as the REST endpoint, you can automate the process of receiving and processing alert messages from Azure Monitor.

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    Key Features

    • Authentication Methods: Choose from OAuth, API key, or basic webhook authentication to secure communication between Azure Monitor and ServiceNow.
    • Event Handling: Upon receiving an Azure Monitor alert, the integration authenticates the alert message, extracts necessary information, and populates event fields in ServiceNow.
    • Event Rules: Utilize predefined event rules and mappings to manage Azure Monitor events and customize them as needed.
    • Bi-directional Connector: Enable two-way communication between ServiceNow and Azure Monitor for alert state changes.

    Key Outcomes

    By integrating Azure Monitor with ServiceNow, you can enhance operational efficiency, ensure timely alert processing, and maintain enterprise-level security. The integration allows for effective event management, enabling your teams to respond promptly to alerts based on severity mapping, facilitating better incident management and resolution.

    Integrate Microsoft Azure with Event Management by adding the Azure Monitor as an authenticated data source.

    You can configure the Event Management environment for the collection of events from Azure Monitor by setting your ServiceNow AI Platform instance as the rest endpoint.
    Once the endpoint is configured, when an Azure Monitor alert message arrives, Event Management:
    • Authenticates the Azure Monitor alert message with the relevant ServiceNow user, using OAuth configuration or a standard webhook.
    • Extracts information from the original Azure Monitor alert message to populate required event fields and inserts the event into the ServiceNow AI Platform database.
    • Captures specified content in the Additional Information field of the event form.

    What authentication is used

    There are two methods of authentication:
    • OAuth authentication: Provides enterprise-grade authentication to keep your enterprise environment safe. Authentication is performed using Azure Monitor V1 or V2 access tokens. For more information, see Integrate Azure Monitor with OAuth authentication.
    • API key authentication: Integrate using API key to secure communication between Azure and ServiceNow. For more information, see Integrate Azure with REST API key token.
    • Basic webhook authentication: Provides a basic standard of authentication, without the need for Azure Active Directory. This authentication can be especially useful for distributed small teams, such as SRE or DevOps teams. For more information, see Integrate Azure Monitor with basic authentication.

    What to know before you begin

    You can use your integrated Azure Monitor as a data source only after you have verified the following:

    • For both methods of authentication, the relevant ServiceNow sys_user is assigned the evt_mgmt_integration role.
    • The Event Management Connectors plugin is installed in the ServiceNow AI Platform instance. You can download the plugin from the ServiceNow Store website.
    • Azure Cloud Discovery must be performed to ensure that the created alerts are bound to the configuration items in the ServiceNow AI Platform. For more information, see Discovery for Microsoft Azure.

    Event Rules and Event Field mappings

    These event rules and event field mappings are provided with the base system:

    Module Description
    Event Rules Azure Monitor: A general event rule to handle all Azure Monitor events.
    Event Field Mappings Azure Monitor - ci_type: To map ci_type of events based on resourceType field. A base set of mapping pairs are provided.
    These are the mappings provided with the base system in Azure Monitor - ci_type:
    Figure 1. Transform Value Pairs
    Azure Mapping Pairs
    Note:
    You can add new mapping pairs to the Event Field Mapping - Azure Monitor - ci_type as per the requirement, to map events to the respective ci_type based on resourceType.
    Starting from the Xanadu release, the OOTB (Out-Of-The-Box) rules provided with the connector, which you have not previously used (i.e., neither activated, deactivated, nor modified), will now have the Apply additional matching rules check box set to true. Previously, this check box was disabled. This change allows you to execute more event rules or automation using the same filter conditions for the connector.
    Note:
    This feature applies only to active event rules.

    If you want to send alert state changes on the ServiceNow instance from the ServiceNow alerts to the Azure Portal, you need to enable the Azure Monitor Bi-directional connector. For more information, see Configure Azure Monitor Bi-directional connector.

    Severity mapping from Azure severity to ServiceNow event severity

    Azure severity condition ServiceNow event severity
    When an Azure alert monitorCondition is Fired
    Azure Sev0 ServiceNow Critical (severity "1")
    Azure Sev1 ServiceNow Major (severity "2")
    Azure Sev2 and Sev3 ServiceNow Warning (severity "4")
    Azure Sev4 ServiceNow OK (severity "5")
    When an Azure alert monitorCondition is resolved
    Any Azure severity ServiceNow CLEAR (severity "0")