Event Management setup

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • After activating Event Management, set it up to receive and process events, and generate and analyze alerts.

    Event Management setup without using guided setup

    Set up Event Management by completing these tasks in the following order:
    1. Configure a MID Server to receive and process events via the MID Server.
    2. Configure the MID Web Server extension.
    3. Configure Configure Event Management connectors.
    4. Configure event field mappings and Binding alerts to CIs to manage alert generation.
    5. Alert management rules for resolving alerts, perform, and CI remediation for alert management.
    6. Request Service Mapping and get a top-down discovery to receive CI relationships for software and hardware.
    7. Configure impact calculation for services, to establish priority for alert resolution.
    8. Configure alert groups to consolidate related alerts.
    9. Configure the Predictive Intelligence plugin (com.glide.platform_ml) to enable machine learning and finding similar alerts.
    10. Configure any other general tasks that appear in this section as appropriate.
    Note:
    Event Management does not support creating incidents on remote instances.

    Event Management configuration using Setup Hub

    ITOM configuration console provides a sequence of tasks to help you configure Event Management. For more information, see Configure Event Management using Setup Hub.