--- sourceDocument: Brazil IT Operations Management sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil IT Operations Management ft:clusterId : - itom bundleId : - itom workflow : - Technology --- # Configure the manage alerts autonomously agentic workflow # Configure the manage alerts autonomously agentic workflow {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Configure an alert management rule to operate the manage alerts autonomously agentic workflow manually or automatically. ## Before you begin * [Install ServiceNow Otto for IT Operations Management (ITOM)](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US). For more information about installing ServiceNow Otto plugins, see [Install AI plugins in AI Admin Hub](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US). * \[Optional\] Additional configuration is required for some skills used in the agentic workflow: * Observability skills: Configure the relevant observability skills to surface data from observability tools integrated with Event Management. See [Configure observability agents for ServiceNow Otto](https://www.servicenow.com/docs/L2balcBNFPkep6vNnmX3zw "Configure observability agents for third-party application performance monitoring (APM) or network performance monitoring (NPM) vendors. These agents are used by the analyze alert impact agentic workflow and the AIOps AI specialist."). * Log analytics skills: Install and configure Health Log Analytics to enable analysis of log analytics alerts. See [Configuring Health Log Analytics](https://www.servicenow.com/docs/DZelxFlJiGazFtqCvxYxLg "As an Administrator, set up and configure Health Log Analytics for Operators to use, and carry out administration tasks to ensure that the system runs efficiently."). {#configure-manage-alerts-autonomously-workflow__ul_ovv_vx5_33c} {#configure-manage-alerts-autonomously-workflow__ul_jsb_qmv_w2c} Agentic workflows and their AI agents use [role masking](https://www.servicenow.com/docs/access?context=aia-role-masking&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US) to determine which users can access them. Ones installed with your applications have specific roles that come included with the application. If you select Users with specific roles for user access, you must configure the security controls to include these roles. For the instructions to change the security controls, see [Define security controls for an agentic workflow](https://www.servicenow.com/docs/access?context=define-sec-controls-aw&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US). Role required: evt_mgmt_admin, evt_mgmt_operator ## About this task Configure the autonomous workflow alert management rule to operate the manage alerts autonomously agentic workflow manually or automatically. For more information about alert management rules, see [Alert management rules for resolving alerts](https://www.servicenow.com/docs/~D06IqyWKqQeL_dYAP7tPQ "You can configure Event Management to respond to alerts automatically. An alert management rule determines the required alert response, such as to open an incident, knowledge base article, open a task, launch remediation action."). When the workflow operates automatically, alerts are addressed as they're created and AI insight information is displayed in Express List. When the workflow operates manually, users must manually generate AI insights. For more information, see [Review AI-generated alert insights in Express List](https://www.servicenow.com/docs/vkIPsAvBtFyo1EVwfmJvgQ "Access alert information in Express List that is consolidated autonomously by AI skills and agents. Use the AI insights badge, column, and filter to monitor alert statuses and review of AI-generated insights."). For more information about the manage alerts autonomously agentic workflow, see [Manage alerts autonomously agentic workflow](https://www.servicenow.com/docs/nZTvHgWnPvwnHUJoW3TZiQ "Enhance IT operations with AI-driven, autonomous alert management using the manage alerts autonomously agentic workflow."). Note: If you change the alert management rule for the manage alert autonomously workflow, you must update the sn_aiops_ai_agents.autonomous_alert_rule_sys_id property, which points to the alert management rule. ## Procedure 1. Navigate to WorkspacesService Operations Workspace. 2. From the navigation pane, select the AIOps configuration center icon ![ITOM AIOps configuration center icon](). The ITOM AIOps configuration center page appears. The configuration center is a centralized workspace. Use it to configure and manage AIOps features from a single place. 3. On the ITOM AIOps configuration center page, under the Optimize section, select Respond to alerts. The Respond page appears. 4. In the Name column, select Autonomous workflow. If the Edit automation pop-up is displayed, select Open. The Alert Management Rule form opens to the Alert info tab. Note: The Active check box is selected when the rule is enabled. To disable the rule and the manage alerts autonomously agentic workflow, select the check box. 5. Configure the execution information for the alert by selecting the Actions tab. 6. In the Execution column, double-click the cell for the Autonomous workflow. 7. Select the drop-down arrow to choose alert execution, and then select the green check mark to save. ## What to do next To learn more about generating AI insights with the manage alerts autonomously agentic workflow, see [Review AI-generated alert insights in Express List](https://www.servicenow.com/docs/vkIPsAvBtFyo1EVwfmJvgQ "Access alert information in Express List that is consolidated autonomously by AI skills and agents. Use the AI insights badge, column, and filter to monitor alert statuses and review of AI-generated insights."). *[\>]: and then