---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Configure the alert inbox in SAP Solution Manager

# Configure the alert inbox in SAP Solution Manager {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure SAP solution manager to retrieve alerts in the system by
enabling the alert inbox with the SOA manager.

## Before you begin

Role required: evt_mgmt_admin

## Procedure

1. Navigate to SOA MANAGER in your solution manager: /sap/bc/webdynpro/sap/appl_soap_management?sap-client=XXX\&sap-language=EN#
2. Select Simplified Web Service Configuration, then validate the form to activate the service.  
   You must use simplified mode else the resulting web services is different with other modes and not compatible with the connector.  
3. Select Search.
4. Check the row with the creation type Simple consumer related.  
   If anything goes wrong, check [Configuring a Service Provider (Simplified)](https://help.sap.com/docs/SAP_S4HANA_ON-PREMISE/684cffda9cbc4187ad7dad790b03b983/7ef0f7eb600a46c78aae7f3c2346d117.html?version=1709%20001)

## What to do next

View alerts generated in SAP Solution Manager to see any pressing issues, as
described in [View alerts in the SAP Solution Manager inbox](https://www.servicenow.com/docs/t~2Su5E3QJ3b8loqOoq9FA "You can view alerts generated in SAP Solution Manager to see any pressing issues. All alerts also forward to Event Management automatically.").