---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Delay incidents

# Delay incidents {#ariaid-title1}

Release version: Brazil  
Updated December 19, 2024  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure delay rules to postpone incident creation for alerts that may resolve automatically or represent transient conditions.

## Before you begin

Verify you have installed the ITOM
AIOps and ServiceNow Otto for IT Operations Management (ITOM) plugins.

Ensure you're in the Configure IT Operations Management page.

Role required: evt_mgmt_admin or evt_team_operator

## About this task

Delay incident rules help reduce unnecessary incident creation by waiting for a specified period before generating incidents from alerts. This is particularly useful for flapping conditions or
transient issues that may resolve automatically, preventing ticket creation for self-resolving problems.{#delay-incidents__delay-incidents-context}

## Procedure

1. Navigate to Configuration SummaryEvent ManagementReduce Noise.
2. Expand Reduce Noise.
3. Select Delay incidents.  
   A list of respond alert automations appears.
4. To create an automation and set a wait time before incident creation, select +Create automation.  
   The Respond to alerts page opens.
5. Follow the steps in [Create Respond automation](https://www.servicenow.com/docs/5eh7Q_LMMEXuTF1BVhB~XA "Respond to alerts automatically by notifying appropriate stakeholders, escalating them as needed based on severity and type, or other executing response actions. This process ensures that alerts are managed promptly and effectively.").  
   Note:  
   To modify the wait time in an existing automation, open the automation and update the wait time under Create incident and other response actions. Ensure you select Create Incident (Advanced) --- the delay configuration form is only available through this option.
6. To complete the setup, select Mark as configured.
{#delay-incidents__steps_fbn_1dy_1jc}

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