---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# View a timeline of the alerts in an alert group

# View a timeline of the alerts in an alert group {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Gain insight into the sequence of events relating to an issue by viewing chronological information of the alerts in an alert group in Express List.

## Before you begin

Role required: evt_mgmt_operator, evt_mgmt_admin

## About this task

## Procedure

1. Navigate to WorkspacesService Operations Workspace.
2. In the primary navigation, select the Express List icon (![Express List icon.]()).
3. In the Active alerts list, select the information icon (![Information icon.]() for an alert.
4. On the preview panel Alerts tab, select Timeline view.
5. Analyze the information provided in the Timeline view.
6. **Optional:** Sort the displayed alerts by ascending or descending time or by severity.
   1. Select the sorting icon (![Sorting icon in Timeline view.]()).
   2. Select the preferred sorting option from the pop-up menu.
   {#el-timeline-view__substeps_xbd_dgr_3bc}
7. **Optional:** Show or hide closed alerts by toggling the Hide closed alerts slider.
**Related concepts**   

* [Chronological alert data in an alert group](https://www.servicenow.com/docs/uw9yxXHF1ChdL71vdwsFkg "Visualize the chronological sequence of events within an alert group in Express List using the Timeline view. This feature provides a comprehensive overview of when the alerts occurred, their severity changes, and other pertinent data for efficient triage and Mean Time to Resolution (MTTR).")

*[\>]: and then