---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Generate a ServiceNow Otto summary of past related incidents

# Generate a ServiceNow Otto summary of past related incidents {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
View an AI summary of past incidents related to the current alert, including strategies used to resolve them.

## Before you begin

* Install ServiceNow Otto for ITOM. For more information, see [Install the ServiceNow Otto for IT Operations Management (ITOM) application](https://www.servicenow.com/docs/hBpiZxH65nwHb8jG8ICPWQ "Install the ServiceNow Otto for IT Operations Management (ITOM) application.").
* Ensure that the Alert investigation skill is active. For more information, see [Install the ServiceNow Otto for IT Operations Management (ITOM) application](https://www.servicenow.com/docs/hBpiZxH65nwHb8jG8ICPWQ "Install the ServiceNow Otto for IT Operations Management (ITOM) application.").
{#nai-analyze-past-incidents__ul_x4g_kqt_2dc}

For comprehensive information about the ServiceNow Otto panel, see [ServiceNow Otto panel](https://www.servicenow.com/docs/access?context=now-assist-panel-overview&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US).

Role required: evt_mgmt_operator

## Procedure

1. Navigate to WorkspacesService Operations Workspace.
2. Select the List icon (![List icon.]()) in the navigation bar.
3. Select ListsAlertsAll Alerts.
4. Open an alert.
5. Select the ServiceNow Otto panel icon (![ServiceNow Otto panel icon.]()).  
   The panel displays.
6. Request a past incidents investigation by selecting Analyze related incidents.  
   A summary of the most relevant related incidents displays in the panel.
7. **Optional:** Inspect the details of a related incident by selecting the relevant link under Related Incidents.  
   The incident page opens, showing the Overview tab.
{#nai-analyze-past-incidents__steps_y4g_kqt_2dc}

*[\>]: and then