Analyze alert impact agentic workflow

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Analyze alert impact agentic workflow

    The Analyze alert impact agentic workflow in ServiceNow leverages AI agents to interact with observability tools like Dynatrace, Kentik, and New Relic. This workflow helps you investigate alerts by providing essential context to respond efficiently. It enables you to understand alert severity and impact, identify potential root causes such as recent deployments, determine ownership by highlighting relevant services and teams, and support clear communication with stakeholders through actionable insights.

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    Key Features

    • AI-Driven Alert Analysis: Uses specialized AI agents to retrieve alert impact summaries, detailed observability information, and data from observability vendors.
    • Integration with Observability Tools: Connects with external monitoring platforms to gather comprehensive alert data.
    • Customizable Workflow: The default agentic workflow can be duplicated and modified to fit your organizational requirements, with a reminder to update all associated instructions accordingly.
    • ServiceNow Otto Panel Integration: Allows workflow management and interaction directly within the AI Agent Studio and ServiceNow Otto panel, providing real-time notifications and chat-based inquiry capabilities.
    • Security Controls and Triggers: Offers configuration options for defining key requirements, security controls, and triggers to tailor alert analysis processes.

    Practical Use and Expectations

    ServiceNow customers can use this workflow to quickly gain detailed insights into alerts, improving incident response times and accuracy. By accessing the workflow via AI Agent Studio under the "Analyze alert impact" option, users can test and validate alert analyses through conversational queries. The workflow is enabled by default, streamlining adoption.

    To implement this workflow effectively, ensure observability AI agents are properly configured following the ServiceNow Otto guidelines. Once set up, you can expect enhanced alert context that supports root cause identification, ownership clarity, and improved communication with stakeholders, ultimately driving more informed and efficient incident management.

    Use the analyze alert impact agentic workflow to investigate an alert and get the context that you need to respond efficiently.

    Analyze alert impact agentic workflow overview

    The analyze alert impact agentic workflow uses AI agents to interact with observability tools, such as Dynatrace, Kentik, and New Relic. The agents surface information to help you do the following:

    • Understand the severity and impact of alerts.
    • Find potential root causes using insights, such as recent deployments.
    • Identify ownership by surfacing relevant services and responsible teams.
    • Support stakeholder communication with clear, actionable information.

    Use the information on this page to learn about the agents related to the analyze alert impact agentic workflow. To modify the analyze alert impact agentic workflow, duplicate it and adjust the settings.

    Important:
    When you modify an agentic workflow, AI agent, or tool, make sure that you update all instructions accordingly.

    Analyze alert impact agentic workflow

    Investigate an alert and get insights into its severity, impact, ownership, and root causes.

    To access the agentic workflow in AI Agent Studio:

    1. Navigate to All > AI Agent Studio > Create and manage.
    2. Select Analyze alert impact.

    The Analyze alert impact page lets you manage the agentic workflow, including defining key requirements, defining security controls, and adding triggers.

    Important:
    This agentic workflow is turned on by default. For more information, see Now Assist skills, agents, and agentic workflows on by default.

    AI agents used in the analyze alert impact agentic workflow

    The analyze alert impact agentic workflow uses observability AI agents to gather information from alerts and request insights. The observability AI agents require additional configuration. For configuration procedures and detailed information about the data returned by these agents, see Configure observability agents for ServiceNow Otto.

    Table 1. AI agents and their roles
    AI agent AI agent role
    Alert impact summary AI agent Retrieves the alert impact summary for a specific alert.
    Alert information retrieval AI agent Gathers key observability details for a specific alert.
    Observability agents Retrieves data from the observability vendor associated with the alert. For details, see Configure observability agents for ServiceNow Otto

    Generating the alert analysis

    In the agentic workflow record:

    1. Review the information in the Define key requirements, Define security controls, and Add triggers screens, make the necessary updates, and then select Continue.
    2. In the Select channels and status screen:
      1. Turn on the ServiceNow Otto panel display.
      2. Select Save and test.
    3. Test the agentic workflow by asking a question, for example, What is the impact of Alert0010056NR?
    4. Select Continue to Test Chat Response.

      The page shows the chat responses, visualizes the AI agents involved, and lists the AI agent decision logs.

    In AI Agent Studio, you get notified when the analysis is generated. You can then act on the information or ask more questions about the alert. For more information about using the agentic workflow in the ServiceNow Otto panel, see Analyze alert impact in the ServiceNow Otto panel.