Configure ServiceNow Otto for IT Operations Management (ITOM)

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Enable Event Management users to view alert analyses that ServiceNow Otto for ITOM creates using generative AI.

    Note:
    Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see ServiceNow product tiers.