---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Event Management Operator Tutorial

# Event Management Operator Tutorial {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
As an Event Management operator, your role is to find alerts, analyze
them, and take action to help resolve the underlying issue.  
Note:  
The Operator Workspace interface is available only to customers who have upgraded from a release prior to the Utah release. New customers as of the Utah release can use the Service Operations Workspace for ITOM, which offers an enhanced UI for managing alerts.

## Take the tutorial {#operator-guide-em__section_yyd_jfg_gdb}

Before you can work as an operator, take a tutorial to become familiar with several Event Management concepts. The tutorial helps you understand what operators typically do on a regular basis.

Start the tutorial by clicking the first lesson:  

|-|-|
| Lesson 1 | [An overview of events and alerts](https://www.servicenow.com/docs/6mXdkf7f2k6TXMp1cGkdBA "As an Event Management operator, understand how alerts are generated from events, what to look for in alerts, and how alerts are grouped.") |
| Lesson 2 | [An overview of application services](https://www.servicenow.com/docs/Mlmydu~R36KkXL1Ar~FyKA "As an Event Management operator, you need to understand what application services are.") |
| Lesson 3 | [Event Management operator workspaces](https://www.servicenow.com/docs/FEizMdeAK~TG~9fFYdvyyA "As an Event Management operator, your primary work environment is the Service Operations Workspace dashboard.") |
| Lesson 4 | [What operators do](https://www.servicenow.com/docs/INyC4Ly6LLpVU8WDWznkCQ "As an Event Management operator, your typical workflow involves three phases: analyzing an alert and its effect on application services, taking some type of action, and making sure the alert is finally closed.") |
[ ]

{#operator-guide-em__table_or3_vg3_3db}
* **[An overview of alerts for Event Management operators](https://www.servicenow.com/docs/6mXdkf7f2k6TXMp1cGkdBA)**   
  As an Event Management operator, understand how alerts are generated from events, what to look for in alerts, and how alerts are grouped.
* **[Application services for Event Management operators](https://www.servicenow.com/docs/Mlmydu~R36KkXL1Ar~FyKA)**   
  As an Event Management operator, you need to understand what application services are.
* **[Event Management operator environment](https://www.servicenow.com/docs/FEizMdeAK~TG~9fFYdvyyA)**   
  As an Event Management operator, your primary work environment is the Service Operations Workspace dashboard.
* **[What Event Management operators do](https://www.servicenow.com/docs/INyC4Ly6LLpVU8WDWznkCQ)**   
  As an Event Management operator, your typical workflow involves three phases: analyzing an alert and its effect on application services, taking some type of action, and making sure the alert is finally closed.
* **[Advanced tasks for the Event Management operator](https://www.servicenow.com/docs/YS~UrieOf7RilvJjCD8oLg)**   
  As an Event Management operator, you might need to perform additional tasks that are outside of your typical workflow, or tasks that you need to perform only once.