---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Put an alert into maintenance

# Put an alert into maintenance {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

As an Event Management operator, you can put an alert into maintenance if
the alert does not require any further action, but you still want to keep the alert active.
Putting the alert into maintenance hides it from the Service Operations Workspace dashboard so that other
operators do not need to access it, but it does not close the alert.

## Before you begin

Note:  
The Operator Workspace interface is available only to customers who have upgraded from a release prior to the Utah release. New customers as of the Utah release can use the Service Operations Workspace for ITOM, which offers an enhanced UI for managing alerts.  

|-|-|-|
| Phase 1 | ![Analyze icon]() | [Analyze and acknowledge an alert](https://www.servicenow.com/docs/j~kSz42DizJD6sj5vpDEiQ "As an Event Management operator, the first thing you should do is access alerts and then find the ones you want to focus on. You can open the Alert form to analyze the details, and then acknowledge it to let other operators know that the issue causing the alert should be addressed in some way.") |
| Phase 2 | ![Triage icon]() | Triage alerts |
| Phase 3 | ![Close alert icon]() | [Close an alert](https://www.servicenow.com/docs/6gSpgU_gSNHnxKkfq9vf1g "After you take action on an alert, you can verify several items on the alert and then close it.") |
[ ]

{#operator-put-alert-into-maintenance__table_pp3_ttt_3db}

Role required: evt_mgmt_operator

## Procedure

1. From the Service Operations Workspace dashboard, open the alert that you acknowledged in Phase 1: Analyze and acknowledge an alert.
2. Select the Maintenance check box and click Update, or click the Maintenance button at the top of the list.
3. Click Update.
4. Navigate to Event ManagementOperators Workspace.  
   Notice that alerts in maintenance are not visible in the list by default. The
   filter excludes alerts where `Maintenance` \| `=` \|
   `true`.

## What to do next

If the issue that led to the alert still needs further attention later, navigate to Event ManagementAll Alerts, open the alert, and then clear the
Maintenance check box and click
Update. From there you can perform other triage
actions.  
There are other tasks you can take as part of the triage stage:

* [Run a remediation workflow on an alert](https://www.servicenow.com/docs/2D6ybol0NIjt_GqfweBATw "As an Event Management operator, you can also run a workflow on your ServiceNow instance that helps remediate the alert. For example, you might run a workflow that automatically restarts a server on your network, which might resolve an alert about CPU usage.") if your Event Management administrator already set up a workflow in your ServiceNow instance and your policies allow you to trigger it from the alert.
* [Launch a web application from an alert](https://www.servicenow.com/docs/z9ur039AhT1ZjRBhkMo3_Q "As an Event Management operator, you can also launch a web application from an alert. The web application might be a console for the event monitoring tool that your organization uses, or any external website that provides additional information you might need about the alert.") to open a website or an event monitoring tool that provides more information about the alert.
* [Associate a knowledge base article with an alert](https://www.servicenow.com/docs/L6HzYpwKk0D0jn1qMYh6ng "As an Event Management operator, you can associate a knowledge base (KB) article with the alert to capture additional information about the alert. This might include a procedure that someone has to follow to resolve the underlying issue on your network, or a best practice to prevent the issue from reoccurring.") if there is existing information about the alert that might help resolve the underlying issue.
{#operator-put-alert-into-maintenance__ul_ktk_3tj_hdb}

If you do not need to perform any other triage actions, proceed to [Phase 3: Close an
alert](https://www.servicenow.com/docs/6gSpgU_gSNHnxKkfq9vf1g "After you take action on an alert, you can verify several items on the alert and then close it.").

*[\>]: and then