Event Management operator environment
Summarize
Summary of Event Management Operator Environment
The Event Management operator environment is primarily centered around the Service Operations Workspace dashboard, where operators can effectively manage alerts related to application services. This dashboard is essential for quickly accessing information regarding alerts and their impacts on services.
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Key Features
- Service Operations Workspace Dashboard: Open this dashboard by navigating to Event Management > Service Operations Workspace. It allows operators to view alerts in relation to application services.
- Dashboard Sections:
- Banner: Contains controls to filter application services by severity levels and organize views based on group and segment settings.
- Application Services: Displays tiles representing application services, with colors indicating alert severity. Clicking a tile reveals a summary of associated alerts.
- Alerts List: Access the list of alerts by clicking the List icon. Here, alerts can be filtered or sorted by various details like priority and severity.
- Application Service Map Views: Double-click an application service tile to access the service map, which allows operators to interact with Configuration Items (CIs) and view how they relate to alerts.
Key Outcomes
By utilizing the Service Operations Workspace dashboard, Event Management operators can efficiently monitor alerts, assess their impact on application services, and manage incidents effectively. This organized approach facilitates quicker response times and improved service reliability.
Operators can proceed to learn more about their specific roles in the next lesson of the tutorial.
As an Event Management operator, your primary work environment is the Service Operations Workspace dashboard.
In this, the third lesson in the Event Management tutorial, you get an overview of your workspaces so you know how to find the information you need.
Lesson 1 |
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Lesson 2 |
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Lesson 3 |
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Event Management operator environment |
Lesson 4 |
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The Service Operations Workspace dashboard
Your main area of work is the Service Operations Workspace dashboard, which provides a view that focuses on how alerts relate to application services. From here, you can drill into each application services to see the affected CIs and get an understanding of the overall impact of whatever caused the alert. To open the dashboard, navigate to .
- Banner
The banner contains controls that show or hide application services based on the criteria you select:
Click a severity level to show or hide application services based on the alerts associated with them.
Use the Group and Segment controls to organize the view.
Note:Your administrator assigns an application the criticality and cost value to your application services.Figure 2. Group and Segment filters - Application services
- The Service Operations Workspace dashboard displays tiles that represent application services. The color of a tile represents the
severity of the alerts that are associated with the application service.
Click a tile to show a summary of alerts associated with the application service. Click to view details or the service map.
- Alerts
- Click the List icon (
). On the Lists tab, click the kind of alert to view. You can filter or sort the list to find an alert. Sort by any alert details, such as the Priority, which considers multiple factors for how serious the alert is, or the Severity, which is value provided by the event monitoring tool.
Open any alert by clicking the number.
You will learn about what each of the columns means for an alert later on when you analyze an alert.
Application service map views on the Service Operations Workspace dashboard
Double-click the name of an application service tile to open one of the application service map views. The view that you see depends on the type of application service.
- For a manual or standard application service, this view appears:
The application service map that you were introduced to in a previous lesson appears in the main panel. This is what you can do from this view:
Click any of the CIs to see the alerts only for that CI and to display the details about that CI in the Properties pane.
Click Impact Tree to see the state of all the CIs and how they affect each other when receiving an alert. You will learn more about the impact tree later on in the tutorial.
Open any alert from the Alerts list at the bottom by clicking the number.
- For a technical application service, this view appears:
- This is what you can do from this view:
Click any CI to view details about it.
Open any alert from the Alerts list at the bottom by clicking the number.
Continue the tutorial
Proceed to the next lesson: What Event Management operators do.