Configure a push connector

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Configure a push connector

    This guide explains how to configure listeners and connectors in ServiceNow Event Management to push event information either directly to the instance or through a MID Server. Event Management supports event ingestion via push connectors or scripts, with configuration required for all methods except scripted event collection.

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    To enable push connector integration, you must install the Event Management Connector plugin from the ServiceNow Store.

    Key Steps

    • Create an integration user: Follow user creation procedures and assign the evtmgmtintegration role. Ensure the user’s Identify Type is set to Machine.
    • Use the standard event form: All incoming events must conform to a standard event format regardless of their source to ensure consistent processing.

    Event Collection Modes and Connectors

    Event Management supports multiple event collection methods, including pre-built listeners and connectors, custom listeners, and various protocols:

    • Provided by base system: Includes connectors for AWS CloudWatch, Azure Monitor, BMC TrueSight (legacy and v2), Datadog, Dynatrace, Google Cloud Platform, New Relic, and generic event collection via MID Server or instance.
    • MID WebService: Configure MID WebService Event Collector to push events to the MID Server.
    • Custom listeners: Create your own listeners via MID WebServer API or custom transformation scripts.
    • SNMP: Use generic SNMPv2 listeners or build custom SNMP listeners to collect trap events.
    • Email: Configure email listeners to collect events sent by email.

    Practical Benefits for ServiceNow Customers

    By configuring push connectors, ServiceNow customers can efficiently ingest events from diverse external sources and protocols, enabling real-time monitoring and automated event processing within Event Management. This flexibility supports seamless integration with existing monitoring tools and custom event sources, improving incident response and operational insight.

    You can configure listeners and connectors to push event information to the instance or MID Server.

    Event Management receives external events through a push connector or script. If you are using a script to collect events, no configuration is required. All other methods of collecting events require configuration.

    After event collection configuration, Event Management can collect events that are sent directly to the instance, or via the MID Server, SNMP trap, or email.
    Note:
    Integrating with push connectors is only available by installing the Event Management Connector plugin from the ServiceNow Store.

    Create integration user

    Follow the steps in Creating users to create a user and grant the [evt_mgmt_integration] role to the user.
    Note:
    Verify that the Identify Type of the user is Machine.

    Standard event form

    All events must use a standard event form, regardless of how they arrive at the instance. For more information, see Event field format for event collection.

    Event collection

    Event Management facilitates communication and movement of data between external applications, data sources, services, and the ServiceNow AI Platform instance.
    Event collection modes Description
    Provided by the base system Listeners and connectors provided with the Event Management application:Where event messages are received in XML, you can base your script on the example XML transform script provided with the base system.
    Via MID WebService You can configure the MID WebService Event Collector to push event messages to the MID Server. For more information, see Pushing events to the MID Server using web service API.
    Create your own content You can configure your own listener:
    Via SNMP SNMP listeners provided with the Event Management application:

    Generic SNMPv2. See Configure event collection for SNMP traps.

    In addition, you can create your own custom listener. See Integrate with push connectors.
    Via Email Email listener. See Configure event collection from email.