---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# SAP Solution Manager setup configurations

# SAP Solution Manager setup configurations {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
As part of the SAP Solution Manager setup, you must perform several configurations to
enable SAP Solution Manager to interact with Event Management.
* **[Configure RFC in SAP Solution Manager](https://www.servicenow.com/docs/v4x09jAnEC8pum0Tw_f4iw)**   
  As part of enabling communication with Event Management, you must create a Remote Function Call (RFC) in the SAP Solution Manager and install a transport.
* **[Configure SAP to forward alerts to your BADI](https://www.servicenow.com/docs/ggOUsIrgLQv2FsvlJkJizQ)**   
  Configure SAP to forward alerts to the BADI (Business Add-in) you create for the integration.
* **[Configure the alert inbox in SAP Solution Manager](https://www.servicenow.com/docs/3XzvUsQIyGG7E_qqteWSXg)**   
  Configure SAP solution manager to retrieve alerts in the system by enabling the alert inbox with the SOA manager.
* **[View alerts in the SAP Solution Manager inbox](https://www.servicenow.com/docs/v95~qz_yy3l3wi01FJbTRg)**   
  You can view alerts generated in SAP Solution Manager to see any pressing issues. All alerts also forward to Event Management automatically.
* **[View and update your SAP Solution Manager certificate](https://www.servicenow.com/docs/a6WmqlZUxq5lVbUJoWFusQ)**   
  View your SAP Solution Manager certificate, and update the certificate if necessary.
* **[View the SAP interface log](https://www.servicenow.com/docs/94GXGK3XXXlpwv390LYAgA)**   
  View the SAP interface log to help you debug issues.