Create an SLA configuration for CIs

Create an SLA configuration from the Event Management application to determine which CIs are available for SLAs.

Before you begin

Role required: evt_mgmt_admin

About this task

The SLA configuration record is a filter on a table in the system. Select a table that has the CIs for which you want to create an SLA.

Procedure

1. Navigate to All > Event Management > Rules > SLA Configuration.
2. Click New.
3. Fill in the form fields (see table).

   Table 1. SLA Configuration form fields

   Field	Description
   Name	Provide a descriptive name.
   Table	Select a table with the CIs for which you want to create the SLA. You can also use the Configuration Item to Host View [query_based_service_basic_view] table, which is used by Dynamic CI Groups.
   Filter	Configure the filter for the records.

4. Right-click the header and select Save.

Example

The following is an example.

If you want to run an SLA on all Linux servers for major and critical alerts, first create an SLA configuration on the Linux Server [cmdb_ci_linux_server] table. Then create the SLA definition with this filter:

• CI.class is Linux Server
• Severity is Major or Critical

What to do next

Create an SLA definition on the CIs that match this SLA configuration.

• Limit the records for the SLA configuration filter
  If too many records are returned by the SLA configuration filter, you can add a property to set the maximum number of records.