Monitor service health

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • On the Operator Workspace, you can view alerts by application services, technical service, and alert group. For services, you can also open a service map to view relationships between CIs in the service.

    Before you begin

    Ask an administrator to create at least one application services, technical service, or alert group if none of these items exist.

    Role required: evt_mgmt_admin, evt_mgmt_operator, or evt_mgmt_user

    About this task

    The Operator Workspace tiles represent a service, alert group, or CI. The tile color represents the overall alert severity.
    Note:
    Event Management Dashboard is not supported for new instances in the Paris release. However, instances upgraded from a release prior to Orlando that use Event Management Dashboard can continue to do so.
    These tile icons are available:
    Table 1. Dashboard tile icons
    Icon Meaning
    Mapped application service icon Represents the status of a mapped application services.
    Alert group icon Represents the status of an Alert group with a set of corresponding open alerts.
    Dynamic CI group icon Represents the status of a dynamic CI group.
    Each tile represents the highest severity of an alert for the service, alert group, or CI. For example, a tile appears in red if an alert is critical. A green tile indicates either information alerts or no currently active alerts. As the alert severities change, the tile colors update accordingly. The following severities are available:
    • Red: critical severity (highest severity). Immediate action is required. The resource is either not functional or critical problems are imminent.
    • Orange: major severity. Major functionality is severely impaired or performance has degraded.
    • Yellow: minor severity. Partial, non-critical loss of functionality or performance degradation occurred.
    • Blue: warning severity (lowest severity). Attention is required, even though the resource is still functional.
    • Green: informational. No severity. An alert is created. The resource is still functional.

    Procedure

    To integrate with Operational Intelligence, activate the Operational Intelligence (com.snc.sa.metric) plugin.
    Follow the steps in the Get started with Metric Intelligence topic. Metrics information appears on the Metrics tab in the Service Operations Workspace.