View an alert impact on CIs in a service map

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • You can view service maps to see active alerts for CIs and the relationship between CIs. By viewing this information, you can better understand the source of alerts and take remediation steps. The service map is available for all application services.

    Before you begin

    Role required: evt_mgmt_admin, evt_mgmt_operator, or evt_mgmt_user

    About this task

    You can open a service map from these places:

    • From the Application services list, you can view service maps for application services.
    • From the Monitored services list, you can view service maps for monitored services.

    Procedure

    1. Open an application service map:
      1. Navigate to Event Management > Services > Application Services.
      2. Next to the service, click View Map.
    2. Do one or more of the following.
      Optionaction
      View alerts for a CI by type and severity In the service map:
      1. Click a CI tile.
      2. Below the map, click the Alerts tab and review the listed alerts.
      View changes to a CI in a discovered service In the service map:
      1. Click a CI tile.
      2. Below the map, click the Changes tab.
      Show alert bindings to CIs In the service map:
      1. Click a CI tile.
      2. Click the additional actions menu iconAdditional actions menu option. to view the Affected CIs indicator.
      3. Below the map, click the Affected CIs tab.
      View CI properties In the service map:
      1. Click a CI tile.
      2. In the side pane, click the Properties tab and review information about the CI.
      3. If you want to view more detailed information, scroll to the end of the pane and click Detailed Properties.
      Show the impact rules for a CI In the service map:
      1. Click a CI that has a severity.
      2. Below the service map, click the Impact tab and review the listed impact rules.
      Show alert details for networks or storage for a service In the service map:
      1. Right-click a path between CIs.
      2. Select Show network pathor Show storage path.
      Display additional information for CIs In the service map header:
      1. Click the additional actions menu icon Additional actions menu option.
      2. You can select the Map Indicators for additional information that you want to view.
      Remediate a CI In the topology, right-click the CI, and then select Remediation options.