Using Event Management

As an Event Management operator, your role is to find alerts, analyze them, and take action to help resolve the underlying issue.

This guide can assist you on a regular basis.

• View alert information
  View a list of all alerts for application services s, and then manage individual alerts as necessary.
• Monitor service health
  On the Operator Workspace, you can view alerts by application services, technical service, and alert group. For services, you can also open a service map to view relationships between CIs in the service.
• Use the Event Management overview dashboard
  The Event Management overview module uses Performance Analytics to present data from your instance for you to better visualize and understand your processes and drive continual improvement.
• Launch web application from alert
  You can launch a web application from an alert that matches the conditions set in an alert action rule.
• Event Management Operator Tutorial
  As an Event Management operator, your role is to find alerts, analyze them, and take action to help resolve the underlying issue.