Configure a ServiceNow Log Export data input in Health Log Analytics manually

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read

    • Set up a data input for monitoring ServiceNow instance node logs from both Java code and JavaScript in Health Log Analytics (HLA). This data input provides a complete view of your instance status, including server context.

    Before you begin

    Note:
    Only a single ServiceNow Log Export data input can exist in the system. This data input doesn't run on a MID Server.
    • Verify that the Log Export Service (LES) is installed on your ServiceNow instance. LES is a ServiceNow Platform tool under a different license than Health Log Analytics that enables you to export your system logs seamlessly into HLA. For more information, see Log Export Service (LES).
    • Verify that the Hermes Messaging Service is up and running:
      1. Navigate to All > Hermes Messaging Service > Diagnostics.
      2. Ensure that the status icon is green, signifying that the service is active.

        If it isn't, contact ServiceNow support.

    • Create an instance-signed PKI Certificate:
      1. Navigate to All > Certificate Generator > Instance PKI Certificate Generator.
      2. In the Certificate Password field, set a password to use for your certificate.
      3. Select Generate.

        The system generates the certificate.

      4. Download the keystore and truststore files to your machine.
    • Create a Basic Auth credential and attach it to a credential alias.
      1. Navigate to All > IntegrationHub > IntegrationHub Usage > Connections & Credentials > Credentials
      2. Select New.
      3. Select Basic Auth Credentials.
      4. In the Password field, enter the certificate password.
      5. In the Credential alias field, attach the new Basic Auth credential to a new credential alias.

    Role required: evt_mgmt_admin

    About this task

    The ServiceNow Log Export data input streams system node logs from Java code and JavaScript into HLA, providing a complete view of your ServiceNow instance status with server context. This enhanced visibility facilitates improved monitoring and generates more meaningful alerts to help you identify instance issues, detect security threats, optimize performance, and maintain regulatory compliance.

    Procedure

    1. Navigate to All > Health Log Analytics > Data Input > Data Inputs.
    2. On the Data Inputs page, select New.
    3. Choose ServiceNow Log Export Hermes Consumer.
    4. Select the Manage Attachments icon (Manage Attachments icon.) and attach the keystore and truststore files to the form.
    5. On the form, fill in the fields.
      For a description of the fields, see ServiceNow Log Export data input configuration fields.
    6. Select Save.
      Health Log Analytics adds the data input record to the Data Inputs table.

    Result

    The data input configuration process is complete. Health Log Analytics adds the data input record to the Data Inputs table and attaches the configuration file to the data input record.

    Alerts generated by this data input have the glide_node_log alerts component alert tag in the Express List Active alerts page.