---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# HLA Operational dashboard

# HLA Operational dashboard {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Health Log Analytics Operational dashboard uses Performance Analytics to monitor log data, alerts, and error rates in Service Operations Workspace.

## Prerequisites {#hla-operational-dashboard__section_ghs_bhp_pyb}

Ensure that the Health Log Analytics application is installed.

## Required ServiceNow AI Platform roles {#hla-operational-dashboard__section_o1z_qhf_1yb}

* evt_mgmt_admin
* evt_mgmt_operator
{#hla-operational-dashboard__ul_p1z_qhf_1yb}

## Access the HLA Operational dashboard {#hla-operational-dashboard__section_q1z_qhf_1yb}

To open the dashboard, use one of the following methods:

* Navigate to AllAIOps DashboardsAIOps OperationalHLA Operational.
* Navigate to WorkspacesService Operations Workspace and select the AIOps Dashboards icon (![AIOps Dashboards icon.]()), then display the HLA Operational dashboard.
{#hla-operational-dashboard__ul_bdn_yhg_1yb}

## Use cases {#hla-operational-dashboard__section_r1z_qhf_1yb}

These use cases provide examples of how different people in your organization would use this dashboard.{#hla-operational-dashboard__table_s1z_qhf_1yb__entry__2}

| User | Dashboard use |
|-|-|
| evt_mgmt_admin | Edits the dashboard and grants view and share permissions. |
| evt_mgmt_operator or evt_mgmt_admin | Monitors the dashboard to visualize and track HLA log and alerts data, error rates, and other relevant information. |
[ ]

{#hla-operational-dashboard__table_s1z_qhf_1yb}

## Breakdowns {#hla-operational-dashboard__section_u1z_qhf_1yb}

Breakdowns available in the HLA Operational dashboard are:  
* HLA Overview
* Error rate
{#hla-operational-dashboard__ul_nfg_zjy_byb}

## Reports {#hla-operational-dashboard__section_tv4_trx_byb}

{#hla-operational-dashboard__table_dnj_5rx_byb__entry__3}

| Title | Type | Description |
|-|-|-|
| Logs processed | Bar chart | The number of logs that were processed and analyzed in the selected period. By default, the dashboard visualizes log data that was ingested in the last 24 hours. |
| Active alerts created by logs | Table | Detailed data on all currently active alerts. |
| Endpoints streamed | Line graph | The number of endpoints (IPs, networks, and devices) that are streaming into Health Log Analytics, by application service. |
| Logs by level state | Bar chart | The severity level of the logs for the streaming sources. |
| Logs per application service | Line graph | The number of logs streamed for each application service in the selected period. Monitor this data to ensure that log data is streaming as expected for each application service. |
| Logs per host | Line graph | The number of processed logs for each host in the selected period. Monitor this data to detect hosts that are logging more or less data than expected. |
| Error rate per application service | Line graph | The number of logs with errors for each application service analyzed in the selected period. Monitor this data to further investigate the errors. Note: Health Log Analytics automatically creates alerts for Error anomalies. |
| Error rate per component | Line graph | The number of logs with errors for each component analyzed in the selected period. Monitor this data to ensure that the error rate for each component is normal. |
[ ]

{#hla-operational-dashboard__table_dnj_5rx_byb}

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