---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Install

# Install synthetic monitoring {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

You can install the synthetic monitoring application (`com.snc.uib.sow_synthetics`) with the admin role.

## Before you begin

* Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see [Get entitlement for a ServiceNow
  product or application](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030186).
* Review the [synthetic monitoring](https://store.servicenow.com/sn_appstore_store.do#!/store/application/16ade75aa323021035ce4514d31e61aa/1.0.0) application listing in the ServiceNow Store for information on dependencies, licensing or subscription requirements, and release compatibility.
* Confirm that the Configuration items (CI) that you want to monitor exist in the CMDB HTTP Endpoints \[cmdb_ci_endpoint_http\] table.
* Confirm that configured credentials exist in the Credentials \[discovery_credentials\] table if your endpoint requires authentication.  
  Note:  
  OAuth credentials are not supported for Agent Client Collector (ACC) locations.

{#install-synthetic-monitoring__ul_o22_2kn_pdc}

Role required: sn_sow_synthetics.synthetics_admin

## About this task

The following items are installed with synthetic monitoring:

* Plugins
* Roles
* Tables
{#install-synthetic-monitoring__ul_q22_2kn_pdc}

For more information, see [Components installed with synthetic monitoring](https://www.servicenow.com/docs/MlcynYE2u01cdul5f4yk7Q "Several types of components are installed with activation of the synthetic monitoring plugin, including tables and user roles.").

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll.
2. Find the synthetic monitoring application (com.snc.uib.sow_synthetics) using the filter criteria and search bar.  
   You can search for the application by its name or ID. If you can't find the application, you might have to request it from the ServiceNow Store.  
   In the list next to the Install button, the versions that are available to you are displayed.
3. Select a version from the list and select Install.  
   In the Review Installation Details dialog box, any dependencies installed with your application are listed.{#install-synthetic-monitoring__p_id1_nfg_h1c}
4. If you're prompted, follow the links to the ServiceNow Store to get any additional entitlements for dependencies.
5. Select Install.
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## What to do next

[Create synthetic monitoring locations](https://www.servicenow.com/docs/XFqPm2P4YW7qDaQPofseow "Create a synthetic monitoring location to run a synthetic monitor. If you plan to run monitors from a ServiceNow hosted location, you can skip this procedure.")

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