---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# ITOM AIOps configuration center

# ITOM AIOps configuration center {#ariaid-title1}

Release version: Brazil  
Updated November 5, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The ITOM AIOps configuration center is a centralized hub to manage AIOps settings. It helps you integrate monitoring tools, optimize alerts, metrics, and logs, manage services, dashboards, teams, and
authorization---streamlining event-to-response workflows for better visibility, noise reduction, and operational efficiency.
Navigate to WorkspacesService Operations Workspace. Select the ITOM AIOps configuration center icon (![ITOM AIOps configuration center icon]()) at the bottom of the left navigation pane.  
The ITOM AIOps configuration center page appears. On the ITOM AIOps configuration center page, under the OptimizeDashboards section, select the dashboard.  
Note:  
The ITOM AIops configuration center is accessible only to evt_mgmt_admin. The AIOps configuration center provides a single interface to configure and administer AIOps capabilities in Service Operations Workspace (SOW). You can:

* Integrate monitoring tools to bring in events, logs, and metrics.
* Optimize how alerts are enriched, grouped, ignored, and responded to.
* Fine-tune metrics and log rules for accurate anomaly detection and alerting.
* Set up synthetic monitoring for app uptime.
* Manage services (service monitoring dashboards, SLIs/SLOs, error budgets) for Service Observability and Service Reliability Management.
* Access AIOps dashboards to track performance, operations, and business value.
* Configure authorization for admins, integrations, APIs, and notifications.
* Govern teams and approvals for service creation and on-call schedules.
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The AIOps configuration center consolidates all administrative tasks needed to set up and operate ITOM AIOps effectively. It streamlines monitoring, improves incident response, and maintains service reliability.

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