Install the CCG Content Pack

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • You can install the CCG Content Pack application (sn_itom_ccg_cp) if you have the admin role.

    Before you begin

    • Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see Get entitlement for a ServiceNow product or application.
    • Review the CCG Content Pack application listing in the ServiceNow Store for information on dependencies, licensing or subscription requirements, and release compatibility.

    Role required: admin

    About this task

    The CCG Content Pack provides the base system contents such as policies, resource collectors, configuration collectors, and remediation actions for the Cloud Configuration Governance app.

    Procedure

    1. Navigate to All > System Applications > All Available Applications > All.
    2. Find the CCG Content Pack application (sn_itom_ccg_cp) using the filter criteria and search bar.

      You can search for the application by its name or ID. If you cannot find the application, you might have to request it from the ServiceNow Store.

      In the list next to the Install button, the versions that are available to you are displayed.

    3. If you're prompted, follow the links to the ServiceNow Store to get any additional entitlements for dependencies.
    4. Select Install.