---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# ITOM AIOps

# ITOM AIOps {#ariaid-title1}

* Release version: Australia
* 
* Updated April 21, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

ITOM AIOps enables IT operations teams, site reliability engineers, and DevOps professionals to proactively monitor, analyze, and optimize the health and performance of their IT infrastructure and services.

## Get started {#itom-health-landing-page__cf-app-landing-get-started}

|-|-|
| [ExploreLearn about ITOM AIOps](https://www.servicenow.com/docs/ij~gORC3v6REs4OeoYSOVw "Overview of ITOM AIOps applications and capabilities that enable proactive IT operations management through AI-powered monitoring, analytics, and automation.") | [Configure](https://www.servicenow.com/docs/p1AhTX3lqhyvUKTSZb5chw "Configure Service Operations Workspace for ITOM so that you can manage IT alert volumes efficiently and customize the workspace to enhance service delivery and operational visibility.")Configure the Service Operations Workspace to work with ITOM AIOps |
| [Reference](https://www.servicenow.com/docs/8~RpUkbabPrN5qPnqk35jA "ITOM AIOps helps you track and maintain the health of services in your organization. ITOM AIOps CSDM reference serves as a foundational blueprint for maintaining optimal IT operations by standardizing data models and processes. The main goal is to help you understand the two main capabilities that work together within the CSDM framework.")Find reference information about ITOM AIOps |   |
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## Helpful resources {#itom-health-landing-page__cf-app-landing-get-help}

Some ServiceNow resources that can provide you with helpful information are:

ServiceNow Community
Developer

Impact
:   <http://impact.servicenow.com>


ServiceNow University
Best Practices
Partner
:   <https://www.servicenow.com/partners.html>


ServiceNow
:   <http://servicenow.com>


ServiceNow Store
:   <http://servicenow.com>

Support
:   <https://support.servicenow.com/now>